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Auto Attendant to RDP

craig.phillips
Level 1
Level 1

Hey guys,

Need some guidance. Right now our AA is forwarding to our remote device profiles which end up at our cell phones instead of the DN's at our desk. This worked before on our old cluster but after migration to our new one this functionality has not been working correctly. Any tips would be awwwwwesome.

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

Is the DN associated with RDP also assigned to a desk phone?  Does the desk phone ever ring?

Chris

Hi Chris,

The DN associated with the RDP is also assigned to a desk phone. The desk phone never rings when coming from the AA.

What DN does AA use when the call is connected to the phone, is it the enterprise or cell phone number? If it's the later then it workes as designed, at least as designed from CUCM 7.0 and 8.x. From 9.0 this has changed, see below.

Cisco Mobility Updates

Simultaneous Ring in previous versions of CUCM

  • CUCM 7.0 introduced the parameter “Reroute Remote Destination Calls to Enterprise Number”
  • Calls direct to cell would ignore time of day settings and call the cell
  • Calls would be anchor on the enterprise phone….but the line would not ring

New features in CUCM 9.0:

  • Added “Ring All Shared Lines” service parameter
  • Uses Boolean Setting
  • True – all lines (including other remote destinations) ring
  • False – only the dialed number (remote destination) rings
  • Default and existing behavior is False


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