Hi;
I'm trying to collect metrics on the utilization of my hunt lists. To give some context on the usage of these hunt lists, they essentially are a list of shared lines that we broadcast calls to (example: Department A has ten phones with three shared lines. These shared lines are part of a hunt group that is set up to broadcast calls. When someone wants to reach Department A, they call the hunt group pilot and department A receives a broadcasted call).
I'm trying to get daily and weekly reports on a few metrics: total call volume, calls handled, calls abandoned, and calls transferred out. I see that CDR can accomplish the total calls, calls handled, and calls abandoned metrics on my hunt pilots, but I cannot figure out how to automate it. I don't see this report offered in the CDR scheduler.
Also, does anyone know if there's a way to metrics on calls transferred?
Thanks,
Anthony
