08-02-2012 12:09 PM - edited 03-16-2019 12:31 PM
Hi,
I triyng to setup BACD [AA+ 2 hunt group (1111,2222)]. I call the pilot number 8000, the call is answered (Dial-peer 1000) but the welcome prompt is not play. I'm also received this next warning when the parameters are modify:
CME-Lab(config-app-param)# param aa-hunt2 2222
Warning: parameter aa-hunt2 has not been registered under csq namespace
***************
SETUP
======
application
service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:/bacdprompts/
param welcome-prompt en_bacd_welcome.au
param handoff-string aa
param service-name csq
param aa-pilot 8000
!
service csq flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
param queue-manager-debugs 1
param aa-hunt1 1111
param number-of-hunt-grps 3
param queue-len 15
param aa-hunt2 2222
!
dial-peer voice 1000 pots
service aa
incoming called-number 8000
ephone-hunt 1 sequential
pilot 1111
list 2001, 2002
ephone-hunt 2 peer
pilot 2222
list 2003, 2004
Thanks in advance
Solved! Go to Solution.
08-02-2012 01:00 PM
Play Failed
while executing
"media play leg_incoming moh:livemoh"
Either MoH is not configured, or you're hitting bug CSCsd14203 (need support contract to see bugs).
08-02-2012 12:39 PM
This is very ofent asked and if you had searched before asked, you would haved a query anhd time.
Anyway:
The warning is normal and expected.
You can take "debug voice application script" and debug voice application media status" with" term mon" to see what is heppening.
08-02-2012 12:45 PM
Ok, now the prompt is play but call are no transfer to the queue Option 1: hunt 1111 and Option 2: 2222, I don't know whay...any idea?
dial-peer voice 1000 pots
service aa
incoming called-number 8000
ephone-hunt 1 sequential
pilot 1111
list 2001, 2002
ephone-hunt 2 peer
pilot 2222
list 2003, 2004
application
service csq flash:/bacdprompts/app-b-acd-2.1.0.0.tcl
param number-of-hunt-grps 2
param aa-hunt1 1111
param aa-hunt2 2222
param queue-len 15
param queue-manager-debugs 1
!
service aa flash:/bacdprompts/app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:/bacdprompts/
param service-name csq
param handoff-string aa
param aa-pilot 8000
param welcome-prompt en_bacd_welcome.au
param number-of-hunt-grps 3
param dial-by-extension-option 3
param second-greeting-time 30
param call-retry-timer 15
param max-time-call-retry 120
param max-time-vm-retry 2
param voice-mail 8000
08-02-2012 12:47 PM
Check debugs indicated above.
08-02-2012 12:52 PM
@Paolo, I received this output:
CME-Lab#
Aug 2 19:53:26.080: //60//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Aug 2 19:53:26.080:
Aug 2 19:53:26.084: //60//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Aug 2 19:53:26.112: %ISDN-6-CONNECT: Interface Serial0/2/0:1 is now connected to 3001 N/A
Aug 2 19:53:31.140: //60//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
Aug 2 19:53:36.284: //60//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
Aug 2 19:53:36.284: TCL script failure
Result:
Play Failed
Aug 2 19:53:36.284: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 15)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 31)
invoked from within
"act_GotDest"
Aug 2 19:53:36.288: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 2222 +++
Aug 2 19:53:36.288: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_4A74A938_0_21999552 {CALL_NEW} {1343937216}} <<<
Aug 2 19:53:36.292: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 2222 Queue Length = 1 +++
Aug 2 19:53:36.304: %ISDN-6-DISCONNECT: Interface Serial0/2/0:1 disconnected from 3001 , call lasted 10 seconds
Aug 2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Aug 2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_4A74A938_0_21999552 {CALL_NEW} {1343937216}} <<<
Aug 2 19:54:18.577: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS <<<
Aug 2 19:54:18.581: //25//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ AA TclModule_4A74A938_0_21999552 not responding, flushed from Queue +++
08-02-2012 01:00 PM
Play Failed
while executing
"media play leg_incoming moh:livemoh"
Either MoH is not configured, or you're hitting bug CSCsd14203 (need support contract to see bugs).
08-02-2012 01:25 PM
I just added this two line:
moh music-on-hold.au
multicast moh 239.1.1.55 port 2100
Thanks for the support Paolo
08-02-2012 03:09 PM
The 2nd command shouldn't be even needed.
Thank you for the nice rating and good luck!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide