Back-up problem Cisco 7.0 Unified Communication Manager

[Burney Rogers]

I have this error on seven of my subs (Unable to contact server. Master or Local Agent could be down). I have check my Pub and Subs in the network services Local DSR and Master are running and activated. Cisco 7.0 Unified Communication Manager. I waiting for server group in the mean time to acess the back-up server. The Pub is backing-up but not the Subs. Could I have run out of disk space..

[Jaime Valencia]

Have you tried restarting the DRS services??

HTH

java

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[Burney Rogers]

This did help, Thanks

Burney Rogers

Senior Voice Network Engineer

CSC

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[Leonardo Santana]

I have this problem with CUCM Backup follow this steps bellow:

Status:  Local Agent is not responding. 
This may be due to Master or Local Agent being down.

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First, verify if the Certificate Serial Number in the keystore of  Publisher is present in the Truststore of all Subscribers. Complete  these steps:

1. Log on to CUCM OS Administration page of Publisher server of the cluster setup. Choose Security > Certificate Management. The Certificate List window displays.

2. You can use the Find controls in order to filter the certificate.

3. Click on the ipsec.pem file and check the serial number of the certificate.

4. Log on to CUCM OS Administration page of each node of the cluster. Choose Security > Certificate Management. The Certificate List window displays.

5. You can use the Find controls in order to filter the certificate.

6. Click on ipsec-trust.pem file with the file name of hostname of the publisher and check the serial number of the certificate.

7. Certificate Serial Number should be same on all the nodes of the  cluster. If Serial Number of any node is mismatched, complete these  steps.

   1. Log on to CUCM OS Admin page of affected node.

   2. Choose Security > Certificate Management. The Certificate List window displays.

   3. You can use the Find controls in order to filter the certificate.

   4. Click on ipsec.pem file and download that certificate.

   5. Find the existing ipsec-trust with the filename of the hostname of the publisher,click on the file name and Delete.

   6. Upload the downloaded ipsec.pem file with the caption ipsec-trust.

   7. Restart the DRF Master Agent(MA)/DRF Local Agent (LA).

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Link of the doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1b10f.shtml

Rate this if helps you

Thanks!