10-16-2013 02:16 PM - edited 03-16-2019 07:55 PM
We have configured Exchage UM as our voice mail. When an admin assistant answers a phone line for their executive and they decide to trasfer the call to the exec's voice mail the admin assistant would push the transfer button dial the exec's extension again and then hit transfer. Well when this happens it goes to the execs voice mail login and ask's for the pin. We need that to go directly to leaving a voice mail. Does anyone know how I get this to work? Thanks.
10-16-2013 04:45 PM
Billy,
This looks like the UM is seeing the EXECS DN as the calling DN
Can you look at the settings on the CUCM SIP trunk.
Look down to the Outbound call section
As this is a Vmail integration try checking this option
Regards,
Alex.
Please rate useful posts.
10-17-2013 05:05 AM
Yes, this is Exchange UM Voice Mail and I have this box checked already.
10-16-2014 04:10 PM
Hi Billy,
We are running into a similar issue. Were you able to find a resolution?
Thanks,
Joshua Learn
10-16-2013 08:30 PM
Here ye go
http://ciscoshizzle.blogspot.com.au/2012/09/direct-transfer-to-voicemail.html
=============================
Please remember to rate useful posts, by clicking on the stars below.
=============================
10-17-2013 05:07 AM
This didnt work.
10-16-2013 11:51 PM
Hi Billly
If we think that you have extension 2001 and we need to transfer the call to VM.
1- create CTI RP as *2001 and do call forward all to VM.It should be reachable by 2001 (check partition or CSS).
2- On VM profile on the mask do XXXX.
3-on the phone create speed dial button (*2001 label transfertoVM).
4-on cucm - Service parameters - "on-hook transfer enabled "True"'.
now check , call come to 2001 answer then press tranfer then press the speed dial for *2001 then transfer again.
Thank you
please rate all useful information
10-17-2013 02:58 AM
+5 Alex, I think this is most likely the issue..Similar thread here
https://supportforums.cisco.com/thread/2246054?tstart=0
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide