Busy Tone

[leozin8585]

We are having a trouble with all phones "CISCO IP PHONE 7911" when the users try to dial to Provider Services "156" they are getting the busy tone when digit "1".

Is there a configuration on call manager or on the phone we are missing?

[Aaron Harrison]

Hi

Do you not normally dial 9 for an outside line?

If not it sounds like you are missing a route pattern of some sort. Are you using CME, or Communications Manager? If full CM, are you using a Cisco dial plan or do you have simple route patterns configured?

Aaron Harrison

Principal Engineer at Logicalis UK

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[leozin8585]

Thanks Aaronharrison, I am getting this infos and Let you know asap.

[leozin8585]

Do you not normally dial 9 for an outside line?

We are using 0 and getting busy tone after that when digit "1".

[Vipul Jindal]

Run the dialed number analyser with dialed number and you can result why you getting busy tone!!

thanks,

Vipul Jindal

[leozin8585]

Vipul,

How can I do that? Sorry am new on voice troubleshooting.

[Vipul Jindal]

you go to cisco serviceability

tools

dialed number analyzer

if you dont see the option than you need to enable 'dialed number analyzer' service from tools --> control center feature service

thanks,

Vipul Jindal

please rate if it helps!!

[leozin8585]

Our customer said they are using Cisco 3925 as a CM "flash0:c3900-universalk9-mz.SPA.150-1.M6.bin"

Is there a way to troubleshooting and fix it?

[Vipul Jindal]

so its CME not a call manager.

can you run the below debug and get me the output

debug voip ccapi inout

thanks,

Vipul Jindal

[kosterbrink]

Hi Leonardo,

to me it looks like no dial-peer is matching "0156".

Can provide the output of the "show dialplan-numer 0156" command?

With that output you can see if any dial-peer could match the 0156.

I do not understand your config, because there are a lot of spanish(?) words in the corlists and I am not familiar with your numbering plan.

But maybe you just need to add a new dial-peer like this:

!
dial-peer voice 1110 pots
 corlist outgoing ChamsGratuitas
 description whateveryouprefer
 destination-pattern 015.
 port 0/0/1:0
 prefix 15

regards,

Kai

[leozin8585]

Hello,

156 is like 911 and etc ...

I Will provide that output

"show dialplan-numer 0156"

!

dial-peer voice 1110 pots

corlist outgoing FreeCalls (Translation)

description whateveryouprefer

destination-pattern 015.

port 0/0/1:0

prefix 15

Thank You !

[leozin8585]

Hello,

CMXYZ01#show dialplan number 156

Macro Exp.: 156

No match, result=-1

CMXYZ01#show dialplan number 0156

Macro Exp.: 0156

No match, result=-1

[kosterbrink]

Hi Leonardo,

ok, if you add the dial-peer I mentioned, just to it like this:

dial-peer voice 1110 pots
 description emergency
 destination-pattern 015.
 port 0/0/1:0
 prefix 15

Just leave the corlist command, because emergency calls should available usually to any phone (even the lobby phones).

regards,

Kai

[leozin8585]

Further more information, same issue for all free services numbers as: 156, 154, 161, 180 and 158.

We need to create a new dial peer? How to create one dial peer that match all these numbers 156, 154, 161, 180, 158.

[kosterbrink · Accepted solution]

Hi Leonardo,

I would configure a few dial-peer like this:

dial-peer voice 1110 pots
description emergency
destination-pattern 015.
port 0/0/1:0
prefix 15

this matches 015X where x is any digit (0-9). So this also works for 156, 154, 158

dial-peer voice 1111 pots
description service number
destination-pattern 0161
port 0/0/1:0
prefix 161

^^ this matches 161

dial-peer voice 1112 pots
description service number 180
destination-pattern 0180
port 0/0/1:0
prefix 180

^^ this matches 180

With configuring this, everybody is able to dial those numbers. If you want to restrict people from dialling those service numbers (maybe not all are free, I dont know), you must apply the appropriate corlist again ("corlist outgoing corlistname" under the dial-peer voice command).

Regards,

Kai