Having issues with the BACD script, albeit a wierd error.
When I call "751" from a local softphone on the CME, the menu/script works without issues.
However when I call from an external phone, I dont hear the menu, and the call disconnects after 15 seconds.
Relevant config:
application
service menu-Queue flash:bacdprompts/app-b-acd-3.0.0.2.tcl
param aa-hunt1 753
param aa-hunt2 754
param number-of-hunt-grps 4
param aa-hunt3 755
param aa-hunt4 756
!
service night-Queue flash:bacdprompts/app-b-acd-3.0.0.2.tcl
param aa-hunt1 750
!
service menu-dan flash:bacdprompts/app-b-acd-aa-3.0.0.2.tcl
paramspace english language en
param menu-timeout 0
paramspace english index 1
paramspace english location flash:/bacdprompts/
param handoff-string menu-dan
param voice-mail 761
param welcome-prompt _bacd_welcome.au
param aa-pilot 751
param service-name menu-Queue
param number-of-hunt-grps 4
!
service menu-night flash:bacdprompts/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
param voice-mail 762
param handoff-string menu-night
param aa-pilot 752
param welcome-prompt _bacd_welcome.au
param service-name night-Queue
paramspace english location flash:/bacdnight/
param number-of-hunt-grps 1
dial-peer voice 501 voip
description menu_dan
service menu-dan
destination-pattern 751
session target ipv4:192.168.13.10
incoming called-number 751
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 502 voip
description menu-night
service menu-night
destination-pattern 752
session target ipv4:192.168.13.10
incoming called-number 752
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
telephony-service
moh "flash:/bacdprompts/en_bacd_music_on_hold.au"
ephone-hunt 1 sequential
pilot 753
list 601
timeout 10
no-reg pilot
!
ephone-hunt 2 sequential
pilot 754
list 602
timeout 10
no-reg pilot
!
ephone-hunt 3 sequential
pilot 755
list 602
timeout 10
no-reg pilot
!
ephone-hunt 4 sequential
pilot 756
list 601
timeout 10
no-reg pilot
Debug output:
debug ccsip calls
debug voip application script
c2901#
Jun 20 21:19:36.683: //63//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Jun 20 21:19:38.639: //106//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jun 20 21:19:38.639:
Jun 20 21:19:38.639: //106//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Jun 20 21:19:38.639:
Jun 20 21:19:38.639: //106//TCL :/tcl_PutsObjCmd: is mlpp = 0
Jun 20 21:19:38.639:
Jun 20 21:19:38.639: //106//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<
Jun 20 21:19:38.639:
Jun 20 21:19:38.639: //106//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Jun 20 21:19:38.671: //104/7A1899AD80A6/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3257CCE0
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 12345678
Called Number : 987654321
Source IP Address (Sig ): 192.168.13.10
Destn SIP Req Addr:Port : 12.34.56.78:5060
Destn SIP Resp Addr:Port : 12.34.56.78:5060
Destination Name : 12.34.56.78
Jun 20 21:19:38.671: //104/7A1899AD80A6/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 192.168.13.10
Source IP Port (Media): 16442
Destn IP Address (Media): 33.44.55.66
Destn IP Port (Media): 51036
Orig Destn IP Address:Port (Media): [ - ]:0
Jun 20 21:19:53.803: //104/7A1899AD80A6/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3257CCE0
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 20774548
Called Number : 840371080
Source IP Address (Sig ): 192.168.13.10
Destn SIP Req Addr:Port : 12.34.56.78:5060
Destn SIP Resp Addr:Port : 12.34.56.78:5060
Destination Name : 12.34.56.78
Jun 20 21:19:53.803: //104/7A1899AD80A6/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 192.168.13.10
Source IP Port (Media): 16442
Destn IP Address (Media): 33.44.55.66
Destn IP Port (Media): 51036
Orig Destn IP Address:Port (Media): [ - ]:0
Jun 20 21:19:53.803: //104/7A1899AD80A6/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 41
Disconnect Cause (SIP) : 200
