cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
233
Views
0
Helpful
4
Replies
Highlighted
Contributor

Call Forward All Not going to Mobile Phone

I have an end user that is using an IPC Softphone.  He also uses Extension Mobility with his Softphone.  He is trying to forward his Primary Line to his cell phone and it in going to his Unity Connection Voice Mail.  

Even if I UN-Check all of the VM forwarding and VM profile, the call still goes to the Voice Mail box.

We are running CUCM ver. 10.5.2.10000-5.  Softphone client is the latest Cisco ver.

Has anyone experienced this before?

Thanks

4 REPLIES 4
Highlighted
Hall of Fame Cisco Employee

If you have more than one server you want to make sure replication is working fine.

HTH

java

if this helps, please rate
Highlighted
Advisor

check the Call forwarding CSS on the line. if need be change iot into the line's CSS for testing.

Please remember to rate useful posts, by clicking on the stars below.

Highlighted

It is already using the same CSS.  The call never reach the Mobile Phone.  They still got to Unity Connection.

Highlighted

I think you still have the Voicemail option checked or it could be that the Voicemail Pilot and the user's cellphone number somehow overlap.

Could you please post the output from Dialned Number Analyzer?

Regards

Content for Community-Ad