Call Forward All OFF is not working on 8851

[wilsonsant]

Hi Guys,

I am trying to use the bottom Call Forward all in IP Phone 8851, but, when I dial the first digit hear the message: "not is possible to complete the call please to consult ....". I verified the configuration about IP phone, but, didn´t found error.

Any have idea about this?

Thanks,

Wilson

[Georgios Fotiadis]

Check that the call forwarding CSS at line configuration section matches that of device configuration.

[wilsonsant]

Hi Georgios,

Thanks a lot for Your contact. This information was verified and is correct.

Regards,

Wilson

[Jaime Valencia · Accepted solution]

"You call cannot be completed as dialed..." is most definitely a CSS issue.

What is the CFA CSS Activation Policy set to? if default, what do you have that configured to?

[wilsonsant]

Hi Jaime Valencia,

Thanks a lot for Your contact.

Were configured with the option "With Configured CSS" and changed to "With Activating Device/Line CSS". After this change worked fine.

Regards,

Wilson

[Georgios Fotiadis · Accepted solution]

Please, attach (as file) the SDL logs from CUCM, along with the calling, called and forwarded numbers.