Call Forward on CUCM

[Jose Carlos Silva]

Hi, all!!

I have an issue; I migrated and old PBX to the CUCM release 12 and I have this issue from other releases, also.

In most of the pbx brands when a user call forward a call (set A to set B) all calls goes to set B and set B is the only one that can call set A, since he is the target from set A. On CUCM if you call forward set A to set B this does not happens; even set B cant call to set A. Is there any new feature that could do this, except the manager-secretary feature?

Call coverage (hunt, pickup, fna, fbd, etc) its not going to what the customer wants.

Thanks on advance.

Best Regards,

Jose Carlos

[James Hawkins · Accepted solution]

Hi,

There is a CallManager Service Parameter that you can set to allow this - 

Clusterwide Parameters (Feature - Forward) - CFA Destination Override

This parameter determines whether Cisco CallManager ignores call forward all (CFA) destinations when the CFA destination is the same as the calling party number. For example, John (on Phone A) has CFA set to Jane (on Phone B). With this parameter enabled, Jane has the ability to transfer a call to John's phone without having that same call sent back to Jane due to John's CFA setting. This capability proves useful when Jane receives a call forwarded from John's phone, but which must go back to John's phone so that the caller can leave a voice message for John. If this parameter is set to False, Jane cannot send any calls to John's phone and the caller will not be able to leave a voice message for John. Note: This override capability only works when the calling party number matches precisely with the number specified in the call forward all destination. In cases where the calling party number has been transformed, the calling party number may not match the CFA destination and override will not be allowed. Valid values specify True (CFA overrides are permitted) or False (CFA overrides are not permitted).

This is a required field.
Default: False

[Jose Carlos Silva]

Thanks, in the meantime I had found it.

Thanks so much for you support.

Best Regards,