Call Forwarding Query CUCM 5

[NotSoClever]

Good Afternoon,

System - CUCM 5.1.1.3000-4

Admin version - 1.1.0.0-1

Real basic one here, but that is about where my knowledge ends, at a basic level.

When setting up call forwarding for a user.

Is it standard for it to go through to the number it is forwarded to, but then go to the original users voicemail if the person at the number it is forwarded to doesn't pick up? What setting sets this in the call manager?

Many Thanks

Andrew                 

[Rob Huffman]

Hi Andrew,

Excellent question

Yes,  in almost all cases the VM system will use the "Originally Dialed  Number" to place the VM message. In  newer CUE, Unity and Unity Connection VM systems this can be changed to  the "Last Redirecting Number" which would be the "Forwarded To" phone, but the standard is your first example. If you let us know what system and version you are  using we can be more specific.

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[NotSoClever]

Is the System and version I included in the first message not what you need?

Right so we have one where it is going to the voicemail of the number that it is forwarding to instead of the original number, where do I set this?

Thanks

Andrew

[Rob Huffman]

Hi Andrew,

I'm sorry my friend, but CUCM is the Call Control system and not the

Voicemail system

Is the reference to Admin 1.1 perhaps Unity Connection?

We would need to know the actual Voicemail system. It could

be CUE (Cisco Unity Express), Unity Connection, Unity or maybe

a 3rd party system.

These settings are generally done via the Voicemail system and the only thing

that could effect this from the CUCM side would be the Voicemail Profile

on the originally dialed number. The Voicemail Profile is set on the Directory Number

config page of the user involved.

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash