02-14-2013 09:00 AM - edited 03-16-2019 03:43 PM
Good Afternoon,
System - CUCM 5.1.1.3000-4
Admin version - 1.1.0.0-1
Real basic one here, but that is about where my knowledge ends, at a basic level.
When setting up call forwarding for a user.
Is it standard for it to go through to the number it is forwarded to, but then go to the original users voicemail if the person at the number it is forwarded to doesn't pick up? What setting sets this in the call manager?
Many Thanks
Andrew
02-14-2013 09:13 AM
Hi Andrew,
Excellent question
Yes, in almost all cases the VM system will use the "Originally Dialed Number" to place the VM message. In newer CUE, Unity and Unity Connection VM systems this can be changed to the "Last Redirecting Number" which would be the "Forwarded To" phone, but the standard is your first example. If you let us know what system and version you are using we can be more specific.
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
02-15-2013 01:32 AM
Is the System and version I included in the first message not what you need?
Right so we have one where it is going to the voicemail of the number that it is forwarding to instead of the original number, where do I set this?
Thanks
Andrew
02-15-2013 05:19 AM
Hi Andrew,
I'm sorry my friend, but CUCM is the Call Control system and not the
Voicemail system
Is the reference to Admin 1.1 perhaps Unity Connection?
We would need to know the actual Voicemail system. It could
be CUE (Cisco Unity Express), Unity Connection, Unity or maybe
a 3rd party system.
These settings are generally done via the Voicemail system and the only thing
that could effect this from the CUCM side would be the Voicemail Profile
on the originally dialed number. The Voicemail Profile is set on the Directory Number
config page of the user involved.
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide