Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Let's say I have this general layout:(Access 6500) <----> (Core 6500) <---> (Service Provider Edge 6500) <---> ISP Do I have to enable 'mls qos' on the Core 6500 for it to honor the QoS markings from Access 6500? I think if I do nothing, it ...
Greetings!We recently upgraded to CuCM 8.5 and Unity Connection 8.5One of the main things that we are wanting to do with the new version, is develop some type of an emergency communication.On our old system (CuCM 4.1, Unity 4.1), we would simply Broa...
Hi everyone.I have a customer who has been use IP communicator as their phone device with CUCM 7.1(5). They complain that after we upgrade their CUCM to 8.6(2a), their IP communicator is stuck on Registering phase when they have another IP communicat...
As a Toll Fraud Prevention measure, a UC520 was configured with the following after-hours call blocking (9 is the prefix used to obtain an outside line);after-hours block pattern 1 9 7-24after-hours day Sun 00:00 23:59after-hours day Mon 00:00 23:59a...
Hi,Is there any way to check the unregistered phones offline details(when it was active last) in cisco call manager?Thanks
Hi If we have agents using Agent Desk top, if a caller is answered by agent A and wishes to transfer to Agent B using the Agent Desk Top what DN is the targeted phone? Does the Agent Desk Top transfer the caller to Agent B using the Agent ID of Agent...
Hi,On a Cisco UC 520 with 4 FXO, suddenly without making any changes, "dial by number anytime" stops working.When you make a call, and dial an extension while hearing the AA welcome message, instead of transfering to the extension, just says " you ha...
hi,i was running a communications manager 7.0 which i want to upgrade to the latest version. till version 7.1.2 everything was good and my license file worked fine. but after upgrade to any 7.1.3 version i get a "license file format error" if i want ...
HiI'm looking for a sample script, where i can Add or update the digits on Xml file.for example xml file contains phone number:<Number>07654632415</Number>Scripts will play a message "Enter phone number for call divert on Emergency"Then the digits di...
How can we check the codec used for active call?
I'm upgrading UCM from version 5.1 to 9.1. As part of the process I expect I have to upgrade all voice gateway routers from their current 12.4 IOS to the upgrade the latest version 15 IOS. I plan to to upgrade the routers prior to performing the UCM ...
Hi,I'm tryng to setup the Software Media Resoruces of two CUCM (Pub + Subscriber), after activate the service Cisco IP Voice Media Streaming App just the PUB's Media Resources have registered but Subscriber are as unknown state. Any idea what I missi...
I can press 9 inside a user’s mailbox after listening to a voicemail and hear the caller’s ANI.How come I can’t see the caller’s ANI in the Remote Port Status Monitor output? Bug?
Hi All - The dreaded Temporary Network Failure errorI am trying to troubleshoot a fairly complex call routing issue, and am struggling to find the right debug to use.......Call routing is:PBXa --> E1 --> MGCPRtrA --> Gatekeeper --> H323RtrB --> E1 --...
Hallo,i have problems with our CUCM 8.5 so we can conference calls with externel participant but not anytime.1. We can make conference call's with all internal participant.2. If we have a call with or from a external participant and we want to let on...
