call hopping

[Abhishek Singh]

Hi Experts !!!

We have a scenario here. We have a IT support setup .

All the exensions are set up so that when a call comes in on the IT team phone, and if one of the phone does not pick the call , after 3 hops the call moces to other phone, but from today it does after only 2 hops which is strange, can any body guide on the reason for the same.

call manager version > 8.0.3 2000-2 , 2 nodes in the cluster .

What should i do to make it to 3 hops again .

[Abhishek Singh]

Around twenty  phones involved , the Directory number being in the range 6XXX, is there something on the enterprise parameter or service parameter.

[Rob Huffman]

Hi Abhishek,

Here is the way to change this, "System Wide"

Go to Cisco CallManager System Parameters from the Cisco CallManager Administration page. Select Service > Service Parameters.

Select the server to be your IP address and the service to be Cisco CallManager from the drop-down list.

Select Forward No Answer Timer (sec) from the list.

In the Value field, insert the timeout that you would like to configure (the time must be inserted in seconds). The default is 12 seconds.

Click Update on the top of the page.

Note: You do not need to restart the Cisco CallManager service to implement the changes.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080111c18.shtml#solution3

This can also be changed on a per Device basis on the Phone configuration page via No Answer Ring Duration = x number of seconds.

Cheers!

Rob

[Abhishek Singh]

Thanx Rob . I would implement it and would rate it shortly, cheers