Scenario: A call comes in and is routed to Hunt Pilot 1. HP1 is configured to forward busy and unanswered calls to HP2. If HP2 doesnt answer/busy, the call is to be forwarded to a general VM in Unity.
Whats actually happening: HP1 rolls to HP2, upon no answer/busy, the call is sent to Unity with the generic "From a touch tone phone you can enter the extension of the person you are trying to reach."
If HP2 is called directly, the call, upon no answer/busy is transferred to Unity and the greeting for the general VM box answers.
I am not sure where I went wrong with the configuration here. How could the HP2 act so differently when dialed directly as opposed to being hunted too from HP1?
Line Group Config:
HP1 - Hunt Options: For No Answer, Busy and Not available, all are set to try next member, but do not go to the next group.
HP2 - Hunt Options: For No Answer, Busy and Not available, all are set to try next member; then, try next group in HL.
Hunt List Config:
HP1 - Hunt List Member Info: HP1, HP2
HP1: Hunt List Member Info: HP2
Hunt Pilot Config:
HP1 -- Forward Hunt No Answer and Forward Busy Hunt, both set to forward calls to HP2
HP1 - Forward Hunt No Answer and Forward Busy Hunt, both set to forwards calls to at CTI Port. In Unity, there is a system call handler for the CTI port extension. There is also a forwarding routing rule that sends calls to user with mailbox (the general malbox is selected) with the forwarding station equals HP2.
Solved! Go to Solution.