Scenario: A call comes in and is routed to Hunt Pilot 1. HP1 is configured to forward busy and unanswered calls to HP2. If HP2 doesnt answer/busy, the call is to be forwarded to a general VM in Unity.
Whats actually happening: HP1 rolls to HP2, upon no answer/busy, the call is sent to Unity with the generic "From a touch tone phone you can enter the extension of the person you are trying to reach."
If HP2 is called directly, the call, upon no answer/busy is transferred to Unity and the greeting for the general VM box answers.
I am not sure where I went wrong with the configuration here. How could the HP2 act so differently when dialed directly as opposed to being hunted too from HP1?
Line Group Config:
HP1 - Hunt Options: For No Answer, Busy and Not available, all are set to try next member, but do not go to the next group.
HP2 - Hunt Options: For No Answer, Busy and Not available, all are set to try next member; then, try next group in HL.
Hunt List Config:
HP1 - Hunt List Member Info: HP1, HP2
HP1: Hunt List Member Info: HP2
Hunt Pilot Config:
HP1 -- Forward Hunt No Answer and Forward Busy Hunt, both set to forward calls to HP2
HP1 - Forward Hunt No Answer and Forward Busy Hunt, both set to forwards calls to at CTI Port. In Unity, there is a system call handler for the CTI port extension. There is also a forwarding routing rule that sends calls to user with mailbox (the general malbox is selected) with the forwarding station equals HP2.
I just finished to write a comprehensive certificates preparation for Cisco Meeting Server Clustering. Through 60 pages I explained in detail, how to create certificates for database cluster, callbridge cluster, certificate chain for webbridge3, certifica...
Translation Pattern is the most important tool in the Call Routing Process for Cisco Unified Communication manager. Largely used in the Globalized Dial Plan, inter-site and intra-site dialing, and a powerful tool to solve the problem of overlapping direct...
Customer relationship management (CRM) tools are essential for managing relationships, collaborating with your team, and closing deals. The most forward-thinking CRM companies now integrate artificial intelligence (AI) into their software. The combination...
Setting up a scenario to explain the Translation Pattern with the "Route Next Hop By Calling Party Number" option to route a call based on the calling number.In this scenario, the Executive Director instructs the admin to block calls coming from internati...