Call Manager 9 Queue Initial Announcement

[khenning]

Hello All,

Just upgraded to 9 and I am trying to set up a Queue in a hunt pilot. I have everything working(I Think) except I do not get the initial announcement.

When I go to the hunt pilot queue page and view details under the MOH and announcement section all the boxes are, what I call locked, and I can not change any of the settings to select any type of announcement. I uploaded some new prompts to use but I not sure I even did that correctly.

What am I missing?

Thanks in advance

Kevin

[Jaime Valencia]

Post of a screenshot of what it looks like please.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[khenning]

[Amine Nouasri]

Have you uploaded your announcements in the correct area? You should be using Media Resources > Announcements.

Please rate helpful answers!

[Yangjp715]

Hi there,

I have same problem, when all members of hunt list are busy, caller can't hear the customized announcement, does anyone have solutions?

Thanks in advance.