I am running Call Manager version 9.1.1 at my company and am needing some guidance.
We have a number that our employees can call (a hotline type number) that when the line answers an automated message is played presenting the caller with a few options to choose from. For example: press 1 for the HR department, press 2 for Sales, etc..
I am relatively new in position and did not set this feature up in Call Manager originally, and I am having a hard time locating where these configurations take place. At this point I am not sure what to call this feature, but I'm hoping that someone can guide me to it's location as I'm needing to make changes.