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Call manager express with cisco 8831 IP hone

Shakeeb AlDari
Level 1
Level 1

i will be greatfull if some one can support in this problem, i am using call manager express 9.0 with ISR 3945. the end points requested are complying with CME and i have a problem in matching cisco 8831 conference IP phone. can i consider it within the solution

12 Replies 12

Chris Deren
Hall of Fame
Hall of Fame

Does not look like the phone is supported on CME yet, not listed in data sheet:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps12965/data_sheet_c78-726887.html

or CME admin guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeroad.html

HTH, please rate all useful posts!

Chris

Still not supported, and in case you run into any doc which says it is with CME 10, here's the bug that says otherwise

CSCui95307

In 8831 Data sheet support of 8831 phones info in CME-10.0 is incorrect

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

 

According to the latest bug notes.  This has been fixed.  Has anyone verified this in production?

https://tools.cisco.com/bugsearch/bug/CSCui95307/

I am having this same problem, trying to order conference phone but client uses CME.

Any suggestions?

Maybe you can try with old one - Cisco 7937 conference?

HTH,
Dragan

HTH,
Dragan

gousuman
Cisco Employee
Cisco Employee

The minimum CME version required to support 8831 phones is from cme 10.0 onwards , also it is supported as fasttrack registration , which means you wont be getting all the features.

 

all the features will be available from CME 11 , which is not yet out.

 

here is the sample config that mey help from cme 10.0 onwards

 

###The required firmware for the phone is 9.3.3.5 which can be downloaded from : http://software.cisco.com/download/release.html?mdfid=284738433&flowid=46257&softwareid=282074288&release=9.3%283%29&relind=AVAILABLE&rellifecycle=&reltype=latest

 

###If we download the .zip file and extract it , we will get 16 files , But minimum 4 files are required for registering the phone to CME , the 3 files with extension .sebn and the .load file.

Copy files to flash and do the tftp bindings.

 

tftp-server flash:sip8831.9-3-3-5.loads
tftp-server flash:kern8831.9-3-3-5.sebn
tftp-server flash:rootfs8831.9-3-3-5.sebn
tftp-server flash:sboot8831.9-3-3-5.sebn

 

###We use the below command to provide the reference model type for 8831 phones , if we do not provide the reference model , then under voice register global , load type , we wont be able to enter model as 8831.

 

voice register pool-type  8831
 description Cisco SIP Phone 8831.
 reference-pooltype 6921

 

###Under Voice service voip we need to provide the load command.

 

voice register global
 mode  cme
 source-address 90.0.1.1 port 5060
 max-dn 40
 max-pool 50
 load 8831 sip8831.9-3-3-5.loads

authenticate register

 create profile sync 0006516043521269

 

###SIP Phones create Voip Dial-peers. so for SIP to SIP, SIP to H323   you need to allow the connections. By Default IP-IP call is blocked

 

voice service voip

allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip

 sip

   registrar server

 

###Creating DN for the Phone

 

voice register dn  9
 number 5009
 name Sala Juntas

 

###Creating the pool

 

voice register pool  3

busy-trigger-per-button 1

id mac AC44.F210.01A9

type 8831

number 1 dn 9

dtmf-relay sip-kpml

username admin password cisco

codec g711ulaw

Above configuration is working fine with CME 10.5 . On IOS 15.4(1)T.

firmware for the phone is 9.3.3.5

I have tried this with 154-3.M2, but it is not working. phone still in Not registered. Any Ideas?

 

 

---------

RTR_01#sh voice registe pool all brief  
Pool ID              IP Address      Ln DN  Number               State

40   AC44.F211.7889  172.17.2.14     1  40  4801$                REGISTERED  

 

-------- Config -----------

voice-card 0
!
voice service voip
 ip address trusted list
  ipv4 0.0.0.0 0.0.0.0
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  registrar server
!
voice class codec 1
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
 codec preference 3 g729br8
 codec preference 4 g729r8

!

voice register pool-type  8831
 xml-config maxNumCalls 2
 xml-config busyTrigger 1
 xml-config custom sshAccess 0
 phoneload-support
 num-lines 2
 description Cisco IP Phone 8831
 reference-pooltype 6921
!
voice register global
 mode  cme
 source-address 172.17.2.1 port 5060
 max-dn 60
 max-pool 60
 load 8831 sip8831.9-3-3-5
 timezone 40
 time-format 24
 date-format D/M/Y
 dialplan-pattern 1 48.. extension-length 2
 tftp-path flash:
 create profile sync 0273321210335156
 ntp-server 172.17.2.1 mode directedbroadcast
!

 

voice register dn  40
 number 4801
 allow watch
 name Conference Room
 shared-line
 label 4801 Conference Room

!

voice register pool  40
 busy-trigger-per-button 1
 id mac AC44.F211.7889
 type 8831
 number 1 dn 40
 presence call-list
 dtmf-relay sip-kpml
 voice-class codec 1
 no vad
!

-------------------

 

 

 

You have to use IOS 15.4(1)T. , Check phone data sheet 

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/data_sheet_c78-726887.html

I had the same problem , is working now with c2900-universalk9-mz.SPA.154-3.M1.bin and 8831.10-3-1-16 and the above "gousuman" configuration.

Hello, 

My Phone is registered to the CME, but the Current Phone load version is showing 9.3.2 instead of 9.3.3.5. I have configured the Voice Register Global with the load of 9.3.3.5 and factory reset the phone. But there is no change to the current Phone load.

Do you have any idea about this?

Thanks in advance.

Thanks,
Sreekumar

CiscoAzs
Level 1
Level 1

Now supported, in ios  c2900-universalk9-mz.SPA.156-1.T0a.bin