Call Pickup from Extension

[rattanakangvanvong]

Hi Everyone

             I have a question about pickup and group pickup. Can I pickup someone who didn't in my group with their extension let me tell you an example.

             I have Ext. 100 , Ext. 101 in Call Pickup group A  - Number Pickup group =  5

                        Ext. 200 , Ext 201 in Call Pickup group B - Number Pickup group = 6

             If there are 2 incoming calls in the same time.1 call to Ext.200 another to Ext 201. Is it possible that Ext.100 can identify to pickup call from Ext.200.

            Can he identify the extension that he want to pick it up.

             Thank you for support.

[Manish Gogna]

Since two different Call Pickup groups are involved here, the feature you will use is the Other Group Pickup feature.  The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group.

Usually, within the same group, the longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For other group call pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured.

In your case, the call that is ringing for the longest time will be picked up first, you can not control this.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fscpickg.html#wp1124310

HTH

Manish

[Rob Huffman · Accepted solution]

Hi there,

Just to add a note to the excellent tips from my friend Manish (+5 "M")

In your example you would need to use Directed Call Pickup as described below;

Directed Call Pickup

The Directed Call Pickup feature allows a user to pick up a ringing call on a DN directly by pressing the GPickUp softkey and entering the directory number of the device that is ringing. Cisco Unified Communications Manager uses the associated group mechanism to control the privilege of a user who wants to pick up an incoming call by using Directed Call Pickup. The associated group of a user specifies one or more call pickup groups that have been associated to the pickup group to which the user belongs.

If a user wants to pick up a ringing call from a DN directly, the associated groups of the user must contain the pickup group to which the DN belongs. If two users belong to two different call pickup groups and the associated groups of the users do not contain the call pickup group of the other user, the users cannot invoke Directed Call Pickup to pick up calls from each other.

When the user invokes the Directed Call Pickup feature and enters a DN from which to pick up an incoming call, the user connects to the call that is incoming to the specified phone whether or not the call is the longest ringing call in the call pickup group to which the DN belongs.

If multiple calls are ringing on a particular DN and the user invokes Directed Call Pickup to pick up a call from the DN, the user connects to the incoming call that has been ringing the specified DN the longest.

The Directed Call Pickup feature functions whether auto call pickup is enabled or not.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/cmfsgd701/fscpickg.html#wp1090765

Cheers!

Rob

[Manish Gogna]

That's another good option provided by Rob.

Manish
 

[rattanakangvanvong]

Thank you. Rob it is the thing that I am finding.