Call Pickup Group with partition

[Mansoor Jamil]

Things Done:Configured Call pickup Groups, softkey template, adding call pickup group under DN settings and apply config+reset phones.

We have:

1. CUCM 9.1.2.

2. All Phones are in Internal partitions.

3. CSS are different for users/phones.

Problem:Call pickup and call pickup groups are not working, can not see any calls.

Questions:Do we need to add partitions in call pickup groups ?

Thanks and regards

[Manish Gogna · Accepted solution]

Hi Mansoor,

Please configure as per the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_TP_C5E8B1C0_00

You can restrict access to call pickup groups by assigning a partition to the call pickup group number. When this configuration is used, only the phones that have a calling search space that includes the partition with the call pickup group number can participate in that call pickup group. Make sure that the combination of partition and group number is unique throughout the system.

• If call pickup group numbers are assigned to a partition, only those phones that can dial numbers in that partition can use the call pickup group.

Manish

[Mansoor Jamil]

@Chris Deren & @Manish Gogna

Thanks so much for help.

Solutions worked fine ;-)

[Chris Deren]

Mansoor,

Glad you got covered, unless you have a follow up question please mark the thread as answered and rate all useful posts.

[Chris Deren · Accepted solution]

To see calls ringing on another DN in the same pickup group you need to setup pickup notifications on the pickup group as by default there is no alert and one needs to know/hear other DN ringing.