cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
92
Views
0
Helpful
0
Replies

Call Pickup issue on CUCM 12.5

JamesHawkins
Level 1
Level 1

Hi, I have a customer on CUCM 12.5(1)SU4. They use Call Pickup groups fairly extensively but have started having problems with some of them recently after phones were moved between offices.

One CPG has two phones (User Device Profiles logged into 7841 phones running sip78xx.12-8-1-0101-482) and one Hunt Pilot.

These users are not able to pickup calls to each other's phones. There is no indication of calls available even though both audio and visual alerts are enabled. All the Partition and CSS config has been checked and seems ok.

Where this gets weird is that Dialed Number Analyzer returns Block This Pattern for the pickup group number but, if I put the same number on a phone as a Directory Number, DNA returns Route This Pattern.

I am a little stumped by this - anyone seen this type of behaviour?

0 Replies 0