call Recorder CME

[ciscodfp]

Hi Experts,

We have a CME 2911 Router and around 45 Ip phones has configured. recently there is some of internal issues occurred. 

There is any way to Record all voice call into FTP Server or anywhere

Details :

Router : Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(2)T, RELEASE SOFTWARE (fc1)

ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)

Cisco CISCO2911/K9 (revision 1.0) with 479232K/45056K bytes of memory. Processor board ID FCZ1513213G 4 Gigabit Ethernet interfaces 2 terminal lines 8 Voice FXO interfaces 1 Internal Services Module (ISM) with Services Ready Engine (SRE) Cisco Unity Express 8.6.11 in slot/sub-slot 0/0 DRAM configuration is 64 bits wide with parity enabled. 255K bytes of non-volatile configuration memory. 254464K bytes of ATA System CompactFlash 0 (Read/Write)

CME : Version 9.0

Regards

DFP

[Commsouth Infocom]

Hi,

We can do Call Recording for Cisco CME using Port mirroring for Cisco IP Phones.

Please do let me know your interest and you can contact me @ prasana@commsouth.com

Regards,

Prasana

[Ratheesh Kumar]

Hi there

CME has a feature called Live Recording if you have Unity Express. Otherwise you might want to look into third party applications like Witness or Nice Recording Solutions.

Live Record

The Live Record feature enables IP phone users in a Cisco Unified CME system to record a phone conversation if Cisco Unity Express is the voice mail system. An audible notification, either by announcement or by periodic beep, alerts participants that the conversation is being recorded. The playing of the announcement or beep is under the control of Cisco Unity Express.

Live Record is supported for two-party calls and ad hoc conferences. In normal record mode, the conversation is recorded after the LiveRcd softkey is pressed. This puts the other party on-hold and initiates a call to Cisco Unity Express at the configured live-record number. To stop the recording session, the phone user presses the LiveRcd softkey again, which toggles between on and off.

The Live-Record number is configured globally and must match the number configured in Cisco Unity Express. You can control the availability of the feature on individual phones by modifying the display of the LiveRcd softkey using an ephone template. This feature must be enabled on both Cisco Unified CME and Cisco Unity Express.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmevmail.html#task_9D955A00743B45CD8D10455B7FF8BB50

Hope this helps!

Cheers
Rath!

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[Ratheesh Kumar]

Hi there

CME has a live record feature that works with CUE. Otherwise you have to deal with some third party softwares like Witness, Nice etc..

Live Record

The Live Record feature enables IP phone users in a Cisco Unified CME system to record a phone conversation if Cisco Unity Express is the voice mail system. An audible notification, either by announcement or by periodic beep, alerts participants that the conversation is being recorded. The playing of the announcement or beep is under the control of Cisco Unity Express.

Live Record

Live Record is supported for two-party calls and ad hoc conferences. In normal record mode, the conversation is recorded after the LiveRcd softkey is pressed. This puts the other party on-hold and initiates a call to Cisco Unity Express at the configured live-record number. To stop the recording session, the phone user presses the LiveRcd softkey again, which toggles between on and off.

The Live-Record number is configured globally and must match the number configured in Cisco Unity Express. You can control the availability of the feature on individual phones by modifying the display of the LiveRcd softkey using an ephone template. This feature must be enabled on both Cisco Unified CME and Cisco Unity Express.

check out this configuration 

http://problutions.com/2013/01/cisco-cmecue-live-record-feature-livercd/

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***