Call transfer problem On cisco cme

[Akaffou Aristide Akaffou]

Hello,

I have a problem with call transfer after deploying cisco voice ISR4331V. When I try to transfer a call to another staff, the call goes on hook.

You can see my configuration and please let me know if there is an issue somewhere.

Comar_voip#sh run
Building configuration...

Current configuration : 11414 bytes
!
! Last configuration change at 19:44:10 UTC Thu Aug 31 2017 by comar
!
version 15.5
service timestamps debug datetime msec
service timestamps log datetime msec
no platform punt-keepalive disable-kernel-core
!
hostname Comar_voip
!
boot-start-marker
boot-end-marker
!
!
vrf definition Mgmt-intf
 !
 address-family ipv4
 exit-address-family
 !
 address-family ipv6
 exit-address-family
!
!
no aaa new-model
!
!
!
!
!
!
!
!
!
!
!

ip domain name comarci.int
ip dhcp excluded-address 172.18.201.1 172.18.201.10
!
ip dhcp pool voice
 network 172.18.201.0 255.255.255.0
 option 150 ip 172.18.201.2
 default-router 172.18.201.254
 dns-server 172.18.3.10 172.18.3.20
!
!
!
!
!
!
!
!
!
!
subscriber templating
multilink bundle-name authenticated
!
!
!
!
isdn switch-type basic-net3
!
!
!
!
voice rtp send-recv
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 supplementary-service h450.12
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  registrar server expires max 1200 min 300
!
!
!
!
!
voice register pool-type  8851
 phoneload-support
 telnet-support
 num-lines 5
 description 8851 Phone
 reference-pooltype 8961
!
voice register global
 mode cme
 source-address 172.18.201.2 port 5060
 timeouts interdigit 5
 max-dn 100
 max-pool 100
 load 7821 sip78xx.11-5-1SR1-1
 load 7841 sip78xx.11-5-1SR1-1
 load 7861 sip78xx.11-5-1SR1-1
 load 8851 sip88xx.11-5-1-18
 authenticate register
 timezone 22
 date-format D/M/Y
 dialplan-pattern 1 20202... extension-length 4
 url directory http://172.18.201.2/localdirectory
 tftp-path flash:
 create profile sync 0061513249001296
!
voice register dn  1
 number 9001
 name Marlyne KANGA
 label Marlyne KANGA
!
voice register dn  2
 number 2455
 name Marlyne KANGA
 label Marlyne KANGA
!
voice register dn  3
 number 2458
 name Mustapha AZAIEZ
 label Mustapha AZAIEZ
!
voice register dn  4
 number 9010
 name Mustapha AZAIEZ
 label Mustapha AZAIEZ
!
voice register dn  5
 number 2456
 name Theodore ABISSA
 label Theodore ABISSA
!
voice register dn  6
 number 9030
 name Theodore ABISSA
 label Theodore ABISSA
!
voice register dn  7
 number 2457
 name Amoikon ANGOUA
 label Amoikon ANGOUA
!
voice register dn  8
 number 9020
 name Amoikon ANGOUA
 label Amoikon ANGOUA
!
voice register dn  9
 number 9021
 name Jocelyne KANGAH
 label Jocelyne KANGAH
!
voice register dn  10
 number 1200
 name phone6
 label phone6
!
voice register dn  11
 number 9045
 name Fatimata AW
 label Fatimata AW
!
voice register dn  12
 number 9047
 name Desire GRY
 label Desire GRY
!
voice register dn  13
 number 9041
 name Josephine GBALE
 label Josephine GBALE
!
voice register dn  14
 number 9103
 name Sindou DIARASSOUBA
 label Sindou DIARASSOUBA
!
voice register dn  15
 number 9210
 name Mian AHUI
 label Mian AHUI
!
voice register dn  16
 number 9022
 name Alain YOBOUE
 label Alain YOBOUE
!
voice register dn  17
 number 9101
 name Linda FANDIN
 label Linda FANDIN
!
voice register dn  18
 number 9043
 name Hugues GORE
 label Hugues GORE
!
voice register dn  19
 number 9014
 name Phone15
 label Phone15
!
voice register dn  20
 number 9015
 name Phone16
 label Phone16
!
voice register dn  21
 number 9016
 name Phone17
 label Phone17
!
voice register dn  22
 number 9100
 name Micheline KRA
 label Micheline KRA
!
voice register dn  23
 number 9018
 name Phone19
 label Phone19
!
voice register dn  24
 number 9019
 name Phone20
 label Phone20
!
voice register dn  25
 number 9020
 name Phone21
 label Phone21
!
voice register pool  1
 busy-trigger-per-button 2
 id mac 2852.61C0.A27D
 type 7861
 number 1 dn 2
 number 2 dn 1
 cor incoming international default
 dtmf-relay sip-notify
 username Phone1 password cisco
 codec g711ulaw
 speed-dial 1 9020 label "Amoikon ANGOUA"
!
voice register pool  2
 id mac 00C1.B1E4.A5C4
 type 8851
 number 1 dn 3
 number 2 dn 4
 cor incoming international default
 dtmf-relay sip-notify
 username Phone2 password cisco
 codec g711ulaw
!
voice register pool  3
 busy-trigger-per-button 2
 id mac C4B9.CD80.6C97
 type 7841
 number 1 dn 6
 number 2 dn 5
 cor incoming telephone-portable default
 dtmf-relay sip-notify
 username Phone3 password cisco
 codec g711ulaw
!
voice register pool  4
 busy-trigger-per-button 2
 id mac C4B9.CD80.6C9B
 type 7841
 number 1 dn 7
 number 2 dn 8
 cor incoming telephone-portable default
 dtmf-relay sip-notify
 username Phone4 password cisco
 codec g711ulaw
!
voice register pool  5
 busy-trigger-per-button 2
 id mac 70D3.7946.0D00
 type 7821
 number 1 dn 9
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone5 password cisco
 codec g711ulaw
!
voice register pool  6
 busy-trigger-per-button 2
 id mac 70D3.7946.0BE6
 type 7821
 number 1 dn 10
 dtmf-relay sip-notify
 username Phone6 password cisco
 codec g711ulaw
!
voice register pool  7
 busy-trigger-per-button 2
 id mac 70D3.7946.0D33
 type 7821
 number 1 dn 11
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone7 password cisco
 codec g711ulaw
!
voice register pool  8
 busy-trigger-per-button 2
 id mac 70D3.7946.0CC5
 type 7821
 number 1 dn 12
 dtmf-relay sip-notify
 username Phone8 password cisco
 codec g711ulaw
!
voice register pool  9
 busy-trigger-per-button 2
 id mac 70D3.7946.0C08
 type 7821
 number 1 dn 13
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone9 password cisco
 codec g711ulaw
!
voice register pool  10
 busy-trigger-per-button 2
 id mac 70D3.7946.0CA5
 type 7821
 number 1 dn 14
 dtmf-relay sip-notify
 username Phone10 password cisco
 codec g711ulaw
!
voice register pool  11
 busy-trigger-per-button 2
 id mac 70D3.7946.0D1F
 type 7821
 number 1 dn 15
 dtmf-relay sip-notify
 username Phone11 password cisco
 codec g711ulaw
!
voice register pool  12
 busy-trigger-per-button 2
 id mac 70D3.7946.0D5F
 type 7821
 number 1 dn 16
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone12 password cisco
 codec g711ulaw
!
voice register pool  13
 busy-trigger-per-button 2
 id mac 70D3.7946.0D8B
 type 7821
 number 1 dn 17
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone13 password cisco
 codec g711ulaw
!
voice register pool  14
 busy-trigger-per-button 2
 id mac 70D3.7946.0D2D
 type 7821
 number 1 dn 18
 dtmf-relay sip-notify
 username Phone14 password cisco
 codec g711ulaw
!
voice register pool  15
 busy-trigger-per-button 2
 id mac 70D3.7946.0D6A
 type 7821
 number 1 dn 19
 dtmf-relay sip-notify
 username Phone15 password cisco
 codec g711ulaw
!
voice register pool  16
 busy-trigger-per-button 2
 id mac 70D3.7946.0D30
 type 7821
 number 1 dn 20
 dtmf-relay sip-notify
 username Phone16 password cisco
 codec g711ulaw
!
voice register pool  17
 busy-trigger-per-button 2
 id mac 70D3.7946.0D51
 type 7821
 number 1 dn 21
 dtmf-relay sip-notify
 username Phone17 password cisco
 codec g711ulaw
!
voice register pool  18
 busy-trigger-per-button 2
 id mac C4B9.CD81.F511
 type 7821
 number 1 dn 22
 cor incoming telephone-fixe default
 dtmf-relay sip-notify
 username Phone18 password cisco
 codec g711ulaw
!
voice register pool  19
 busy-trigger-per-button 2
 id mac C4B9.CD81.F35C
 type 7821
 number 1 dn 23
 dtmf-relay sip-notify
 username Phone19 password cisco
 codec g711ulaw
!
voice register pool  20
 busy-trigger-per-button 2
 id mac 70D3.7946.105C
 type 7821
 number 1 dn 24
 dtmf-relay sip-notify
 username Phone20 password cisco
 codec g711ulaw
!
voice register pool  21
 busy-trigger-per-button 2
 id mac 70D3.7946.10A0
 type 7821
 number 1 dn 25
 dtmf-relay sip-notify
 username Phone21 password cisco
 codec g711ulaw
!
!
!
!
!
!
voice-card 0/2
 no watchdog
!
voice-card 0/4
 no watchdog
!
license udi pid ISR4331/K9 sn FDO21172XEB
!
spanning-tree extend system-id
!
username admin privilege 15 secret 5 $1$m3rO$XyOPJsdclzxgZHbQY3UmE0
username comar privilege 15 secret 5 $1$1w9O$UyDkttWmu7hP/rHZ0YRa//
!
redundancy
 mode none
!
!
vlan internal allocation policy ascending
!
!
!
!
!
!
interface GigabitEthernet0/0/0
 ip address 172.18.201.2 255.255.255.0
 negotiation auto
!
interface GigabitEthernet0/0/1
 no ip address
 negotiation auto
!
interface GigabitEthernet0/0/2
 no ip address
 shutdown
 negotiation auto
!
interface Service-Engine0/2/2
!
interface Service-Engine0/4/0
!
interface GigabitEthernet0
 vrf forwarding Mgmt-intf
 no ip address
 shutdown
 negotiation auto
!
interface BRI0/2/0:0
 no ip address
 isdn switch-type basic-net3
 isdn transition-delay 1
 isdn point-to-point-setup
 isdn incoming-voice voice
 isdn sending-complete
!
interface BRI0/2/1:0
 no ip address
 shutdown
 isdn switch-type basic-net3
 isdn transition-delay 1
 isdn point-to-point-setup
 isdn incoming-voice voice
 isdn sending-complete
!
interface Vlan1
 no ip address
 shutdown
!
ip forward-protocol nd
ip http server
no ip http secure-server
ip tftp source-interface GigabitEthernet0/0/0
ip route 0.0.0.0 0.0.0.0 172.18.201.254
!
!
!
!
tftp-server flash:fbi88xx.BE-01-010.sbn
tftp-server flash:kern2.78xx.11-5-1SR1-1.sbn
tftp-server flash:kern78xx.11-5-1SR1-1.sbn
tftp-server flash:kern88xx.11-5-1-18.sbn
tftp-server flash:rootfs2.78xx.11-5-1SR1-1.sbn
tftp-server flash:rootfs78xx.11-5-1SR1-1.sbn
tftp-server flash:rootfs88xx.11-5-1-18.sbn
tftp-server flash:sb288xx.BE-01-019.sbn
tftp-server flash:sboot2.78xx.11-5-1SR1-1.sbn
tftp-server flash:sboot78xx.11-5-1SR1-1.sbn
tftp-server flash:sip78xx.11-5-1SR1-1.loads
tftp-server flash:sip88xx.11-5-1-18.loads
tftp-server flash:vc488xx.11-5-1-18.sbn
tftp-server flash:Desktops/comar.png
tftp-server flash:Desktops/TN_comar.png
tftp-server flash:Desktops/List.xml
!
control-plane
!
!
voice-port 0/2/0
 compand-type a-law
 cptone FR
!
voice-port 0/2/1
 compand-type a-law
 cptone FR
 !
 !
 !
 !
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
telephony-service
 service dnis dir-lookup
 max-conferences 8 gain -6
 transfer-system full-consult
 directory entry 1 9001 name Marlyne KANGA
 directory entry 2 9010 name Mustapha AZAIEZ
 directory entry 3 9020 name Amoikon ANGOUA
 directory entry 4 9021 name Jocelyne KANGA
 directory entry 5 9022 name Alain YOBOUE
 directory entry 6 9030 name Theodore ABISSA
 directory entry 7 9041 name Josephine GBALE
 directory entry 8 9045 name Fatimata AW
 directory entry 9 9047 name Desire GRY
 directory entry 10 9100 name Micheline KRA
 directory entry 11 9103 name Sindou DIARRASSOUBA
!
!
dial-peer cor list international
!
dial-peer cor list telephone-fixe
!
dial-peer cor list telephone-portable
!
!
dial-peer voice 1 pots
 description appel-cellulaire-fixe
 destination-pattern ........
 port 0/2/0
 forward-digits 8
!
dial-peer voice 2 pots
 description appel-fixe
 destination-pattern 3.......
 port 0/2/0
 forward-digits 8
!
dial-peer voice 3 pots
 description appel-fixe
 destination-pattern 2.......
 port 0/2/0
 forward-digits 8
!
dial-peer voice 4 pots
 description appel-international
 destination-pattern .T
 port 0/2/0
 forward-digits all
!
dial-peer voice 5 pots
 incoming called-number .
 direct-inward-dial
 port 0/2/0
!
!
!
line con 0
 stopbits 1
line aux 0
 stopbits 1
line vty 0 4
 login local
 transport input ssh
!
ntp server 172.18.3.10
!
end

Best Regards,

Aristide AKAFFOU

[Abhay Singh Reyal]

Can you collect the debugs for the affected call ? Collect below debugs and attach the file here after reproducing the issue. Provide calling and called number as well
debug ccsip messages
debug voip ccapi inout
debug sccp all

Regards
Abhay

[Akaffou Aristide Akaffou]

Hi Abhay,

Everything it's good now. I have just change the dtmf-relay sip-notify command to dtmf-relay rtp-nte, on all device pool and delete the codec g711ulaw comand.

Best Regards,

Aristide AKAFFOU