Greetings,
I created a script in CCX. This is how it works:
-A caller dials a translation pattern number 35XX
-35XX is translated to 65XX
-65XX is the trigger for the application, and sends the call to a call center.
Here's my problem. I want all calls that go to the call center to be displayed as coming from "GRPDFR". I cannot figure out how to do this.
Any suggestions?