02-19-2013 08:06 AM - edited 03-16-2019 03:48 PM
Hi
Can anyone remind where where the setting is in CUCM or unity that says which mailbox is used when callforwarding into Unity i.e the origional called extension's or the forward extensions voicemail box
thanks
02-19-2013 12:43 PM
Hi Ian,
This can be changed in Unity 5.X and above (below)
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
This is available in Unity Connection 7.x and above as well;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
Use Last (Rather than First) Redirecting Number for Routing Incoming Call
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
02-20-2013 03:06 AM
thanks for the info - as I am using SIP on the phones and SIP into unity there is no concept of first / last re-directing number - just "re-directing number" can this be set anywhere else?
02-20-2013 05:52 AM
Hi Ian,
We use SCCP so I can't test this for you, but it does
show in the docs as supported
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg050.html#wp1094093
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
03-04-2013 07:09 AM
hmm, - wonder why its not working for me then, seems to only pickout the last number, even though in unity its set to use first re-direct number
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