Callforward to VM

[Ian Jones]

Hi

Can anyone remind where where the setting is in CUCM or unity that says which mailbox is used when callforwarding into Unity i.e the origional called extension's  or the forward extensions voicemail box

thanks

[Rob Huffman]

Hi Ian,

This can be changed in Unity 5.X and above (below)

Route Forwarded Calls by the First or Last Redirecting Number

Cisco  Unity supports the option of routing calls based on either the first or  last redirecting number when a call is forwarded to Cisco Unity.

Note the following:

This option requires Cisco Unity-CM TSP 8.1(2) or later.

This option is not supported by integrations through PIMG units.

This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371

This is available in Unity Connection 7.x and above as well;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[Ian Jones]

thanks for the info - as I am using SIP on the phones and SIP into unity there is no concept of first  / last re-directing number - just "re-directing number" can this be set anywhere else?

[Rob Huffman]

Hi Ian,

We use SCCP so I can't test this for you, but it does

show in the docs as supported

Table 10-1     Differences Between SCCP and SIP Integration Methods (Integration with Cisco Unified Communications Manager) 

Feature	SCCP	SIP
Communication method	SCCP Protocol	SIP trunk
Cisco Unity Connection cluster (active/active high availability)	Supported	Supported
Use of SCCP and SIP phones	Supported	Supported
Support for Cisco Unified CM versions	Versions 4.1(x) and later	Versions 5.x and later
Cisco Unified CM authentication and encryption	Supported	Supported
First/last redirecting number	Supported	Supported
QOS	Supported	Supported
Supported IP addressing modes	IPv4, IPv6 or dual stack	IPv4, IPv6 or dual stack

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg050.html#wp1094093

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[Ian Jones]

hmm, - wonder why its not working for me then, seems to only pickout the last number, even though in unity its set to use first re-direct number