CallManager 4.0 - 7941 phone issue

[ageloskapousizis]

I have a CallManager 4.0 and I'm trying to register some 7941 phones with it. I installed the Device Package and the Device load for 7945 but I still cannot find the 7941 as an option in the devices.

[Rob Huffman]

Hi Agelos,

Did you perform a cluster-wide reboot of you CCM servers? This is required when adding support for a new Device type.

Hope this helps!

Rob

[ageloskapousizis]

Yes, i rebooted both the Publisher and Subscriber.

[Rob Huffman]

Hi Agelos,

What is your exact CCM 4.0 version and what was the Device-Pak that you installed?

Rob

[ageloskapousizis]

The version is 4.0(1)sr2a and the device pack is 4.0(2a)sr2a, since this is the latest they have in the site.

[Rob Huffman]

Hi Agelos,

I do not see 4.0(2a)sr2a in the available Device-Paks for CCM 4.0. I believe for you to support the 7941 series with CCM 4.0 you will need the CCM release to be at a minimum of 4.0(2a)SR2 and this Dev-Pak;

Cisco Unified CallManager Device Package 4.0(46.4)

Release Notes Version 6

Compatibility Matrix and Supported Upgrades

This Cisco Unified CallManager Device Package release is compatible with the following Cisco Unified CallManager versions.

4.0(2a)SR2

Hope this helps!

Rob