CallManager secret password phrase

[hantonov42]

During installation of IPCC express, I was requested to enter secret password phrase. The password I thought I used during the CCM isntallation didn't work. adminutility didn't help. Is ther a way to recover/change the password? CCM version is 4.1(3)

[gogasca]

If you change the CallManager password (secret password phrase), you need to run the CRSAdminUtil.exe on IPCC server to reflect the change.

In after hours, on IPCC server, run C:\Program

Files\Cisco\Desktop\bin\CRSAdminUtil.exe -u CCMService -p password

(substitue password with the Secret Password Phrase of CallManager).

To make sure you know the "Secret Password Phrase", on CallManager, run

C:\Program Files\Cisco\Bin\AdminUtility.exe.

1) Type in the Administrator password (this is the Windows Administrator

password).

2) Click 'Options' -> 'Check Password Synchronized'.

3) Type and re-type the "Secret password Phrase" and click OK.

4) If the "Secret password Phrase" is correct, you should see 'Y' in all

rows.

[hantonov42]

In this case, I do know the private password phrase. Still during IPCC installation in "enter information for CCM" I get "The username/password pair that you entered is not valid. Please try again". I'm sure I'm entering the right password for the Administrator account.

Any ideas?

[benhanson]

I was just installing the Dialed number analyzer, had the same issue with it rejecting what I knew was the correct Private Password Phrase.

I logged in as local admin, same Private Password Phrase worked fine.

[sbhavikj]

Make sure your private password phrase is only 15 characters long. If it's longer than 15 characters, just use the first 15 characters and see if it works.

HTH,

-Bhavik