Calls from ALCATEL to CUCM

[kingstdz]

Hello

we have sip trunk E1 between CUMC 7.x and ALCATEL PBX, calls from cisco to PBX work fine, but from alcatel to cucm not work (before worked fine).

What i should do to fix this problem, no change is made in cucm.

thanks

[b.winter]

Hi,

any more information on the connection would be helpful^^ Which router are you using? How is the router connected with CUCM (via MGCP?)

Which troubleshootings steps have you already done?

Have you checked the logs in the router or CUCM?

And: Why do you still use CUCM 7.x? That's end of everything and not supported anymore since years and years ...

[kingstdz]

thanks for your reply

SIP trunk is used

i dont know from what to start, just i have checked link E1 is up and green and calls from cucm to alcatel get done

where i can found log cucun , from cucm report?

CUCM 7.x no issue but we are planning to migrate to 12.x, but at this time i must fix the problem.

please give me steps to check why calls from alcatl to cucum no get done.

thanks

[kingstdz]

Hello waht sh E1 controllers

E1 0/2/0 is up.
Applique type is Channelized E1 - balanced
Cablelength is Unknown
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20100222, FPGA: 13, spm_count = 0
Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.
Data in current interval (688 seconds elapsed):
0 Line Code Violations, 324 Path Code Violations
0 Slip Secs, 1 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 1 Severely Err Secs, 0 Unavail Secs
Total Data (last 74 15 minute intervals):
1 Line Code Violations, 74868 Path Code Violations,
3 Slip Secs, 4 Fr Loss Secs, 1 Line Err Secs, 0 Degraded Mins,
3 Errored Secs, 0 Bursty Err Secs, 4 Severely Err Secs, 5 Unavail Secs

[b.winter]

Correct me if I'm wrong, your setup looks like this:

Alcatel <--> E1 <--> Cisco Router <--> SIP Trunk <--> CUCM

Are you seeing the incoming calls from Alcatel hitting the Cisco router?

Also, collect the logs of the Cisco router of the debugs:

debug isdn q931

debug ccsip messages

debug voice ccapi ind 1

debug voice ccapi ind 2

debug voice ccapi ind 74

[kingstdz]

hello

yes the schema is right as you had make it.

no i cant see the incoming and nothing is showing

dl-gw3845#debug isdn q931
debug isdn q931 is ON.
dl-gw3845#debug ccsip messages
SIP Call messages tracing is enabled
dl-gw3845#debug voice ccapi ind 1
voip ccapi individual debugging is on
dl-gw3845#debug voice ccapi ind 2
voip ccapi individual debugging is on
dl-gw3845#debug voice ccapi ind 74
voip ccapi individual debugging is on
dl-gw3845#sh debug

Collect:
The following ISDN debugs are enabled on all DSLs:

debug isdn error is ON.
debug isdn q931 is ON. (filter is OFF)
CCAPI:
debug voip ccapi individual is ON (filter is OFF)
1 2 74
CCSIP SPI: SIP Call Message tracing is enabled (filter is OFF)

thanks for your help

[Roger Kallberg · Accepted solution]

If you don’t even see the call hit the gateway the problem is on the Alcatel side and you’ll need to look at that end.

[kingstdz]

Thanks

My colleagues at alcatel say to me everthinhg are ok but i ll request them to reset pri alcatel.

Please can you show how to see incoming  calls in gateway cisco.

Because with debug i see nothing.

Thanks

[Roger Kallberg · Accepted solution]

Best is to run debug isdn q931 and then terminal monitor. If you’d want to see ongoing calls you can do so with show voice call status.

[kingstdz]

Hi and thanks

here are what i see

Mar 24 05:32:22.862: %OIR-3-SEATED: Insert/removal failed for slot 2, check card sesh voice c
Mar 24 05:32:28.230: %OIR-3-SEATED: Insert/removal failed for slot 2, check card seatingall st
dl-gw3845#sh voice call status
CallID CID ccVdb Port Slot/DSP:Ch Called # Codec MLPP Dial-peers
No active calls found

and 

#sh inventory
NAME: "3845 chassis", DESCR: "3845 chassis"
PID: CISCO3845 , VID: V05 , SN: FHK1418F006

NAME: "c3845 Motherboard with Gigabit Ethernet on Slot 0", DESCR: "c3845 Motherboard with Gigabit Ethernet"
PID: CISCO3845-MB , VID: V08 , SN: FOC14152RBD

NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE Switch"
PID: HWIC-D-9ESW , VID: V01 , SN: FOC14174JEM

NAME: "VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1 on Slot 0 SubSlot 2", DESCR: "VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1"
PID: VWIC2-2MFT-T1/E1 , VID: V01 , SN: FOC14011269

NAME: "2nd generation four port FXO voice interface daughtercard on Slot 0 SubSlot 3", DESCR: "2nd generation four port FXO voice interface daughtercard"
PID: VIC2-4FXO , VID: V03 , SN: FOC14090F0R

NAME: "PVDMII DSP SIMM with four DSPs on Slot 0 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs"
PID: PVDM2-64 , VID: V01 , SN: FOC14106DT0

NAME: "Virtual Private Network (VPN) Module on Slot 0", DESCR: "Encryption AIM Element"
PID: AIM-VPN/SSL-3 , VID: V01, SN: FOC14043WSQ

NAME: "High Density Analog Voice Module on Slot 1", DESCR: "High Density Analog Voice Module"
PID: NM-HDA-4FXS , VID: V01 , SN: FOC13442LWY

NAME: "EM2-HDA-4FXO Expansion Module (4 port) on Slot 1 SubSlot 0", DESCR: "EM2-HDA-4FXO Expansion Module (4 port)"
PID: EM2-HDA-4FXO , VID: V02 , SN: FOC13264FJZ

NAME: "EM2-HDA-4FXO Expansion Module (4 port) on Slot 1 SubSlot 1", DESCR: "EM2-HDA-4FXO Expansion Module (4 port)"
PID: EM2-HDA-4FXO , VID: V02 , SN: FOC13205A08

what i can do to fix it.

thanks

[kingstdz]

hi 

after have rebooted gateway

and make sh voice calls status 

CallID CID ccVdb Port Slot/DSP:Ch Called # Codec MLPP Dia l-peers
0x13 1C23 0x696743A8 0/2/0:15.31 0/1:1 *27013061 g711ulaw 20 /2
1 active call found

called *27013061 i can understand it and i dont found it , i make call for 21057002 (alcatel)

thanks