Calls going to VMX and not ever ringing I did not make any changes on.

[tlawson]

I came into work today and I keep gettng the message in my outlook that I have a new voicemail yet my phone never rang. i called from my cell and it went straight to voicemail.  my call forward or do not disturb is not on.  Can someone please help?

Thank you.

Toni 

[Jaime Valencia]

Use DNA and or debugs in your GW to find out what's the current call routing settings.

[tlawson]

Good morning,

I am not clear on the acronyms what is DNA and GW?  I checked DND and it is not on.   However first ring is voicemail. 

[Nithin Eluvathingal]

Looks Like call forward all enabled to Voicemail. As Jaime mentioned, use DNA to identify the call flow. 

[tlawson]

DND is not on I've checked several times.

[Jaime Valencia · Accepted solution]

No one mentioned DND.

DND and DNA are different things, if you're an end user you should be reaching out to your IT department for assistance.

[tlawson · Accepted solution]

Thank you everyone I reached out to my IT department and someone changed my setting to go straight to vmx.

Have a great day!