Calls going to wrong CSS

[mohammed asif suleman]

Hi,

we recently configured branch Gateway for the PSTN calls originating from the brach should routed through PSTN line connected on FXO ports

we have call manager cluster at the Head Office, The internal calls to Headoffice have no problem.

but when the brach office dials any PSTN number its asking for FAC and CMC codes,eventhough i didn't configure the route pattern for FAC and CMC(they can call without codes).

The route Pattern is -----9.!

The partition   BR_PT_INTERNATIONAL

css    BR_CSS_INTERNATIONAL

gatway/Route List   LOCAL ROUTE LIST

Route Group   JED_RG

Gateway ip  192.168.21.5  which is H.323 gateway connecting to call manager at Head Office throug HO gateway 192.168.12.5 over MPLS

I thought there is a problem with Route pattern...but after all R&D also i cannot solve this

Please can any one help

[Abzal · Accepted solution]

Hi,

Route pattern need to point PSTN gateway on the Branch. Assumed that partitions and CSS are correct.

Hope it will help.

Best regards,
Abzal

[Aaron Harrison]

Hi

Go to /dna

If you get a not found, verify in serviceability that you have activated Dialed Number Analyser.

That page will give you a diagnostic tool, you can click Analysis/Analyse and put in the CSS you have assigned, and the number the user is dialling. That will show you where the call actually routes.

Aaron

[Harmit Singh · Accepted solution]

Hi Mohammed,

Just in case DNA shows the call should route as described by Aaron, let's get detailed CUCM SDI and SDL traces for one such outbound call. Please collect the detailed CUCM traces from all nodes in the cluster, do mention the calling and called party numbers, timestamp of the call, IP address and hostname of all CUCM nodes in the cluster and IP address of IP phone. Please collect traces 5 minutes before and 5 minutes after the test call made (total of 10 minutes). Here is a link which should help set this up:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml#calm

Please also mention the exact version of CUCM you are running.

--
Regards,
Harmit.

[mohammed asif suleman]

Hi Abzal,

Thanks for reply

I think the route pattren Pointing to correct Gateway which is 192.168.21.5

Dear Aaron and Harmit,

thankyou..

i collected the traces for a perticular phone that is 2001 and collected the log files using RTMT but from where can i get the traces...the location it showing is

/this/path/is/not/set\2013-01-21_11-24-41\

and the details of the phone and Nodes are

iam using  CUCM 8.6.2.20000-2

Node 1 : 192.168.12.190  hostname CUCM-1

node 2 :  192.168.12.189  hostname CUCM-2

Phone Ip Address  192.168.21.12

Calling Party Number 2001

Called Party NUmber 90542014824  (9 will be stripped)

[Aaron Harrison · Accepted solution]

Hi

DNA is easier than traces.

Basically your Route Pattern is probably correct, but your call is matching a different one.

CUCM assembles a list of all diallable patterns, made up of all the numbers/patterns in all the partitions that make up the CSS (or device + line CSSs) that are assigned to the device that is dialling.

DNA will show you what is being matched without having to look through traces.

Aaron

[mohammed asif suleman]

Hi Aaron,

but i am not able see any thing in DNA analyzer.

the Output i am getting is not showing other than calling party partial information.

[Harmit Singh · Accepted solution]

Hi Mohammed,

The Dialed Number should be the international number you would dial from your IP Phone. You mentioned "11" which is why it is showing unallocated number.

--
Regards,
Harmit.

[mohammed asif suleman]

Hi  harmit,

the number i am dialing is of 10 digits and i am prefixing 9 before the number for outgoing calls.

shell i include that number 90542014824 as 11 digits or shall dial international number

[Harmit Singh · Accepted solution]

Hi Mohammed,

Try the DNA first. Traces need to be looked into if DNA reports everything is in order and the call should route.

--
Regards,
Harmit.

[Terry Cheema · Accepted solution]

Mohammed - Is the FAC_CSS_mobile correct CSS? The name is  suggesting its used for FAC, Also you are dialing 11? If I understand correctly you want to hit a  route pattern with 9.! in Partition

BR_PT_INTERNATIONAL and route directly without FAC.

If thats the case, does yours phone's CSS or the CSS at Line level has this partition (BR_PT_INTERNATIONAL) assigned in it?  You can attach screenshot of Route Pattern and Your CSS (both if applied  at phone and line level or whichever is applicable) showing the  partitions, if you are not sure.

Even when you try DNA, use the same CSS on your PHONE\LINE and dialed number 90542014824 (you mentioned above) to get correct results.

Terry

[mohammed asif suleman]

hi terry ,

sorry , that is my mistake...

the phone 2001 has FAC but the other phone(2088 CIPC) i tried using was international...

both the phones giving the same result call disconnection.

i am attaching the Route Pattern and Partition and CSS screen shots for branches