03-15-2013 10:49 AM - edited 03-16-2019 04:17 PM
Few days ago, I was trying to access to telephony service, but suddenly appears this:
I don't know what's going on, first try to change the browser, then try to change the IP, update the service. but nothig worked.
I've made a debug when I trying to acces to the service and the CISCO UC5040 shows me that,
Jun 27 16:58:17: its_urlhook url: /telephony_service.html, method 1
Jun 27 16:58:17: Wed, 27 Jun 2012 14:58:17 GMT ___My_Public_IP___ /telephony_service.html auth_required
Protocol = HTTP/1.1 Method = GET
Jun 27 16:58:17:
Jun 27 16:58:25: its_urlhook url: /telephony_service.html, method 1
Jun 27 16:58:25: validate_username_password (_user_, _passwd_)validate_admin_user (admin: _user_)
validate_admin_user: validate admin [0] locally
validate_admin_user: password from acct is matched!
validate_username_password: passed for system admin
Jun 27 16:58:25: Wed, 27 Jun 2012 14:58:25 GMT ___My_Public_IP___ /telephony_service.html ok
Protocol = HTTP/1.1 Method = GET
Jun 27 16:58:25:
Jun 27 16:58:25: telephony_service_server_get_action url:/telephony_service.html
Jun 27 16:58:26: its_urlhook url: /ITSMain, method 1
Jun 27 16:58:26: validate_username_password (_user_, _passwd_)validate_admin_user (admin: _user_)
validate_admin_user: validate admin [0] locally
validate_admin_user: password from acct is matched!
validate_username_password: passed for system admin
Jun 27 16:58:26: Wed, 27 Jun 2012 14:58:26 GMT ___My_Public_IP___ /ITSMain ok
Protocol = HTTP/1.1 Method = GET
Jun 27 16:58:26:
Jun 27 16:58:26: telephony_service_server_get_action url:/ITSMain
Jun 27 16:58:26: validate_username_password (_user_, _passwd_)validate_admin_user (admin: _user_)
validate_admin_user: validate admin [0] locally
validate_admin_user: password from acct is matched!
validate_username_password: passed for system admin
Jun 27 16:58:26: ipkeyswitch_generate_html_header: start 1, 0
Jun 27 16:58:26: ipkeyswitch_generate_html_header: admin java variable
Jun 27 16:58:26: outputPhoneLoad: phoneLoad_num=15
Jun 27 16:58:29: ipkeyswitch_generate_html_header: admin variable done
Jun 27 16:58:30: its_urlhook url: /favicon.ico, method 1
Jun 27 16:58:30: lds_urlhook, url=/favicon.ico
Jun 27 16:58:30: its_urlhook url: /favicon.ico, method 1
Jun 27 16:58:30: lds_urlhook, url=/favicon.ico
I really appreciate you colaboration.
Solved! Go to Solution.
03-18-2013 01:59 PM
Hi,
are you configured the following:
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
also share your current config to check
HTH
Anas
please rate if it is helpful
03-18-2013 01:59 PM
Hi,
are you configured the following:
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
also share your current config to check
HTH
Anas
please rate if it is helpful
03-19-2013 10:27 AM
Thanks a lot Anas!!
But, I tell you what: this service is configure in Spain, and if you know in our language we use the accents like, á-é-í-ó-ú, and thats was my problem, an user with privilege had configured a name with an accent, and telephony service doesn't like that.
I deleted that user and it works again!
Thanks!!
03-19-2013 10:31 AM
Watch out with the characters that telephony service don't permit and/or are denied/forbbiden for the system!!!
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