Can't make a call from CME to CUCM (63 error)

[Revolve17x]

Hello, guys!

I try to connect a cme node to my cucm server, and have a problem with calls in cme -> cucm direction. When I try to place a call over sip dial-peer, it returns  (service or option not available unspecified (63)) error.

I can't find the root cause of 63 error, and looking for any help to investigate this error cause.

Debug ccapi inout for problem call in attachment.

My config for voice:

voice service voip
 cti message device-id suppress-conversion
 cti csta mode basic
 no cti shutdown
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
  no call service stop
 sip
  registrar server expires max 86400 min 3600
  no call service stop

!

dial-peer voice 7772 voip
 description CUCM-Trunk-SIP
 destination-pattern 4[2,3]..$
 session protocol sipv2
 session target ipv4:10.177.14.130
 voice-class sip dtmf-relay force rtp-nte
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer

!

sccp local Loopback1
sccp ccm 10.177.20.1 identifier 1 version 7.0
sccp ccm 172.24.1.1 identifier 2 version 7.0
sccp
!
sccp ccm group 1
 bind interface Loopback1
 associate ccm 1 priority 1
 associate profile 2 register confdsp1
 associate profile 3 register videodsp1
 associate profile 1 register mtpe4d3f19b6600
 keepalive retries 5
 switchover method immediate
 switchback method graceful
 switchback interval 30
!
dspfarm profile 1 transcode
 codec ilbc
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 codec g729r8
 codec g729br8
 maximum sessions 32
 associate application SCCP

!

telephony-service
 sdspfarm units 3
 sdspfarm transcode sessions 32
 sdspfarm tag 1 mtpe4d3f19b6600
 sdspfarm tag 2 confdsp1
 sdspfarm tag 3 videodsp1
 conference hardware
 video
  maximum bit-rate 1024
 max-ephones 360
 max-dn 890
 ip source-address 10.177.20.1 port 2000
 no caller-id name-only
 no service directed-pickup
 system message ULAN-ASB-CME
 url services http://xmlphones.appspot.com/utf-8/
 cnf-file location flash:
 cnf-file perphone
 time-zone 31
 time-format 24
 date-format dd-mm-yy
 dialplan-pattern 1 .... extension-length 4
 max-conferences 32 gain 0
 call-forward pattern .T
 hunt-group logout HLog
 moh "flash:cme/bacd/en_bacd_music_on_hold.au"
 multicast moh 239.239.177.1 port 2001
 transfer-system full-consult
 transfer-pattern .T
 directory last-name-first
 fac standard
!

[Rajan · Accepted solution]

Hi,

Cause code 63 is "Service or option not available, or unspecified". Can you try binding SIP to the interface used for communicating with CUCM as below:

voice service voip

sip

bind all source-interface gig0/0

In the above, replace gig0/0 with your corresponding interface

HTH

Rajan

Pls rate all useful posts

[Revolve17x]

Hi, Rajan!

Thank you for advice!

I try to place it after working hours, because it's many active sip calls now, and cme returns me "There are active sip calls
The bind command change will not take effect"

I only can bind media, but it has not effect.

[HARIS_HUSSAIN]

Are you able to dial In from CUCM to CME ?

[Revolve17x]

Yes, calls from cucm to cme are correct.

[Mohamed Amine Jaafar]

Can you post a "debug ccsip messages" for both the working CUCM -> CME and the non-working CME -> CUCM scenarios ?