06-13-2016 04:42 AM - edited 03-17-2019 07:13 AM
Dear Expert,
I have a question.
My IP-Phone of Cisco 7821 cannot configure to modify ringtone setting.
I don't really know why, but My IP-Phone of C7821's application menu does not show the ringtone setting menu.
I checked configration on the all of my cucm setting.
But I could not confirm its configure.
Can you please teach me how to enable ringtone setting ?
Best regards,
takuro
06-13-2016 05:12 AM
Hi Takuro,
Do you see preference option when you press application menu button on phone or the application setting button is not working at all?
06-13-2016 05:20 AM
Just confirm, on CUCM phone setting --> Setting Access is enabled or not.
06-13-2016 06:03 AM
Mr.SINGH
Thank you for your reply.
I confirmed on my CUCM phone setting.
But, It is checked "enable".
See attached photo "cap1.png".
I confirmed related configure as below:
- Enterprise Phone Configuration
- Common Phone Profiles
But Those setting are configured "Enabled".
Currently My IP-Phone's application menu is like this.
See attached photo "cap2.jpg".
Please, give me some advises.
Best regards,
takuro.
06-13-2016 06:15 AM
Hi Takuro,
The 7821 IP phone should get "Ringlist-wb.xml" file (name is case sensitive) from CUCM TFTP server to display ring tones. Could you check in CUCM --> Operating System --> Software upgrades --> TFTP file management --> search for "Ringlist-wb.xml" and confirm if it is available? if yes, you need to check through packet capture if the phone is able to get this file from the TFTP server.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7811-7821-7841-7861/10-1/english/adminguide/PA2D_BK_7479E876_00_7811-7821-7841-7861-ag-cucm-1031/PA2D_BK_7479E876_00_7811-7821-7841-7861-ag-cucm-1031_chapter_01001.pdf
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