I have a question.
My IP-Phone of Cisco 7821 cannot configure to modify ringtone setting.
I don't really know why, but My IP-Phone of C7821's application menu does not show the ringtone setting menu.
I checked configration on the all of my cucm setting.
But I could not confirm its configure.
Can you please teach me how to enable ringtone setting ?
Thank you for your reply.
I confirmed on my CUCM phone setting.
But, It is checked "enable".
See attached photo "cap1.png".
I confirmed related configure as below:
- Enterprise Phone Configuration
- Common Phone Profiles
But Those setting are configured "Enabled".
Currently My IP-Phone's application menu is like this.
See attached photo "cap2.jpg".
Please, give me some advises.
The 7821 IP phone should get "Ringlist-wb.xml" file (name is case sensitive) from CUCM TFTP server to display ring tones. Could you check in CUCM --> Operating System --> Software upgrades --> TFTP file management --> search for "Ringlist-wb.xml" and confirm if it is available? if yes, you need to check through packet capture if the phone is able to get this file from the TFTP server.