Cannot access the log central in RTMT

[is_mail123]

Hi voice gigs .

I have an issue with accessing the log central in rtmt as I need to collect the traces and view the quality reports.

I tried to uninstall and reinstall the RTMT and tried totally on a different pc but didn't got any success .

I am thinking may be there are other pc where the rtmt may be logged in .

please help me out from this.

thanks

[Gordon Ross]

What's the problem?

GTG
 

[is_mail123]

when I tried to start the collect file option (by double clicking) nothing happens it is not showing up the other windows as it should be doing to collect the traces .

I did restarted the pc and used other pc , uninstalled the rtmt and reinstalled .

nothing is fixing it .

[Brandon Pierce]

What version of RTMT and what version of Java?

[Brandon Pierce]

RTMT isn't going to care who else is logged in.  What symptoms are you seeing?