02-13-2012 04:25 AM - edited 03-16-2019 09:33 AM
Hi,
I have recently installed an AIM-CUE 2 module on my 2811 router. I have set everything up on the unity express and the callmanager 8.5 that I have. When I try to call the voice mail directory number (599) or hit the message button on cisco ip phone I get the message "your call cannot be completed as dialed" . I have checked the voice pilot number at the callmanager and the call in numbers att the cisco unity and they match. What else should I check? Is it maybe a routing problem?
Solved! Go to Solution.
02-14-2012 01:52 PM
I am Sorry to repeat myself but lets see if i can be of more help - please bear in mind that I am running cucm 7. You will need to work out how to do it in cume.
The following will make up key components setting up the VM system:
1) A Voicemail pilot number needs to be setup in CUE- Configure it - i suggest dont use 999, but instead use 599.
Tip - in cucm there is a configuration parameter called: Make this the default Voice Mail Pilot for the system
2) Create any number (perhaps 10) ports in cue - these are called voicemail ports - when you create them, assign each one a directory number - learn how to configure voicemail ports in cue. it would better if you can choose 10 consecutive telephone extensions. they do not have to to DID.
3) Create a Line Group configured to contain the above created ports, name it for example: Cisco Unity Express Line Group. This means that you can have perhaps up to 10 people dialling voicemail at once.
If only one is configured - or at this point zero - this may be the reason why you get the busy tone when you press the msgs softkey. Only You will know how many concurrent user access to voicemail will be needed. you may need 25, you may need 5; adjust the number of ports accordingly. Perhaps you can test with only 2.
These added Directory numbers do not need a voicemail profile (detailed later on), as they are simply used to setup calls between the end user and the cue system
3) You must create a Hunt Group and configure the hunt group to contain the line group named Cisco unity express line group.
4) Create a Hunt Pilot for the same telephone voicemail pilot number (599) - Give this access to be able to call all internal users.
5) From within class of control: Create a partition with a name: part-cue
6) From within class of control: Create a Calling Search space with a name e.g. css-cue
7) Add the part-cue partition to the calling search space
8) Create a Voicemail profile. Inside this, add the voicemail pilot number 599. Give it a name along the lines of: VM-profile-cue
9) Go back to the voicemail port telephone directory numbers and configure them each with the calling search space above
10) Go to each user directory number that wants to use the voicemail system and configure the voicemail profile parameter to VM-profile-cue
I reckon you should now have 10 calls working simultaneously to the voicemail system.
personally, i am learning for the ccna voice at the moment - but i administer cucm 7 day to day - so please forgive me for my lack of step by step explicit instructions with cume. I AM LOOKING FOR HELP FOR PEOPLE TO ELABORATE/INSPECT THIS AND PLEASE give further guidance ????
how do you integrate cisco unity express with cume from the unity express side anyone?
02-13-2012 05:42 AM
Patrick,
Have you configured your voice mail pilot dial-peer? Below is a link that might be helpfull.
Regards,
Yosh
02-14-2012 01:14 AM
I configured a dial-peer as follow :
dial-peer voice 999 voip
description CUE pilot number
destination-pattern 99.
session target ipv4:10.10.10.150
My voicemail number is 999 and my aim-cue has 10.10.10.150 ip address.
Still, when I call 999 from my ip phone,I get the message "your call cannot be completed as dialed" .I get this message on the second digit I dial ... that's strange.
Do I need to configure something else on the cucm ?
02-14-2012 01:17 AM
Hi
Are you integrating CUE with CUCM or CUCME?
Regards
Ronak patel
02-14-2012 01:31 AM
With cucm
02-14-2012 01:35 AM
Hi
See below configuration guide. This guide gives you step by step procedure.
Note :- You need dialpeer only if SRST is required. Normal calls do not use router configuration.
Regards
Ronak patel
02-14-2012 02:32 AM
I have followed that guide step by step.
It just do not let me dial the voice mail number .
It seems to me that it can route the number to the aim-cue but I can't figure it out.
02-14-2012 02:43 AM
sorry it seen not to route the number
02-14-2012 03:55 AM
Do your Dial-peers overlap with any other configuration? That means, do you dial 9 for an external line for example.
Also, just to clear up-
1) Have you configured a CTI route point with the DN 999
2) Are the telephones part of a partition/calling search space that allows access to the 999 number?
3) Is your voicemail number 599 as stated in the original post - or 999 (99.) as configured in your dial peer.
4) Remember that a Dial peer is existant and required for all "Call legs" of a phone call - is there dial peer configured on the other side? - and is the dial-peer configured for inbound and outbound?
If you could tell us more about the setup you have - then perhaps that would be handy?
Just to clear up this scenario -you are trying to call CUE from an internal IP phone right?
Can you please elaborate further on these 4 points?
apologies for the request for a mass of information - but it will definately help you on your way.
02-14-2012 04:05 AM
Yes I'm trying to call cue from ip phone.
1) no the cti route point have a different number than the voicemail . Should it be the same .
2) I do not have any partitions or CSS at all.
3) yes the dn number of the voicemail is 999 and the same is on the dial peer .
4) what do you mean the other side ? I have configured a dial peer only for the voicemail on the gateway .
I'm not so experienced in dial peers . So please coul you explain ? Or do I need to show you my gateway configuration ?
02-14-2012 04:06 AM
have you run the dial number analyzer on cucm yet to see what pattern it matches and if indeed it hits your 999 pattern pointing to your cue/gw?
Sent from Cisco Technical Support iPhone App
02-14-2012 04:14 AM
actually the analyzer should point 999 to your Cti route point, sounds like you haven't defined that on cucm
Sent from Cisco Technical Support iPhone App
02-14-2012 04:48 AM
So you say that if my voicemail pilot is 999 I should set the same number on cti route point?
02-14-2012 05:20 AM
yes correct, follow the steps as stated in the URL in the first reply of this thread. It also explains how to add jtapi user/permissions etc
Sent from Cisco Technical Support iPhone App
02-14-2012 05:34 AM
I have done everything that is written in the guide jtapi,cti route point, cti ports etc ...
Now when i hit the message button or trying to call manually the voicemail (599) I get busy tone.
what am I missing ???
I have 599 number on voice mail pilot and cti route point 1
598 number on cti route point 2 which is for the AA
On cue gui interface I have configured call-in numbers 599 for voicemail and 598 for AA.
I do not have any css or partitions.
I dial 0 for outside line so it is not overlapping.
All my directory numbers are 5XX
I have only one route pattern for all calls which is 0.@ with predot discarding one digit.
I do not have any dial peers on my gateway because I'm not using SRST.
On the cti route point 1 & 2 , on the ip address fields i get unknown. Is that right?
I have 6 cti ports with dn 101-106
I can't understand what's wrong.............
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide