I am Sorry to repeat myself but lets see if i can be of more help - please bear in mind that I am running cucm 7. You will need to work out how to do it in cume.
The following will make up key components setting up the VM system:
1) A Voicemail pilot number needs to be setup in CUE- Configure it - i suggest dont use 999, but instead use 599.
Tip - in cucm there is a configuration parameter called: Make this the default Voice Mail Pilot for the system
2) Create any number (perhaps 10) ports in cue - these are called voicemail ports - when you create them, assign each one a directory number - learn how to configure voicemail ports in cue. it would better if you can choose 10 consecutive telephone extensions. they do not have to to DID.
3) Create a Line Group configured to contain the above created ports, name it for example: Cisco Unity Express Line Group. This means that you can have perhaps up to 10 people dialling voicemail at once.
If only one is configured - or at this point zero - this may be the reason why you get the busy tone when you press the msgs softkey. Only You will know how many concurrent user access to voicemail will be needed. you may need 25, you may need 5; adjust the number of ports accordingly. Perhaps you can test with only 2.
These added Directory numbers do not need a voicemail profile (detailed later on), as they are simply used to setup calls between the end user and the cue system
3) You must create a Hunt Group and configure the hunt group to contain the line group named Cisco unity express line group.
4) Create a Hunt Pilot for the same telephone voicemail pilot number (599) - Give this access to be able to call all internal users.
5) From within class of control: Create a partition with a name: part-cue
6) From within class of control: Create a Calling Search space with a name e.g. css-cue
7) Add the part-cue partition to the calling search space
8) Create a Voicemail profile. Inside this, add the voicemail pilot number 599. Give it a name along the lines of: VM-profile-cue
9) Go back to the voicemail port telephone directory numbers and configure them each with the calling search space above
10) Go to each user directory number that wants to use the voicemail system and configure the voicemail profile parameter to VM-profile-cue
I reckon you should now have 10 calls working simultaneously to the voicemail system.
personally, i am learning for the ccna voice at the moment - but i administer cucm 7 day to day - so please forgive me for my lack of step by step explicit instructions with cume. I AM LOOKING FOR HELP FOR PEOPLE TO ELABORATE/INSPECT THIS AND PLEASE give further guidance ????
how do you integrate cisco unity express with cume from the unity express side anyone?
