cant make international conference call on Cisco phone by putting conference code to join the meeting

[amralrazzaz]

HI ALL

could you please help me in my issue it still cant join conference call after put the conference code which requested from me after dialing the number of the meeting and the Cisco phone recognize the code as number and its like outing me from the original call and telecom vendor answer machine said its wrong number please dial correct one 

some note :

1- i already update firmware of the cisco phone 7821 

2- im using CME 10.5

3- i have cisco 2911 with 2 i/f card each 4 fxo port (total 8 fxo)

using 2 port fxo connected to primacell devices each one has attached with sim card from vodafone

and switch 24 port 2960 giga port all devices connected to ip phones and ip phone connected to our laptops

4- we dont have on our buildings landlines infra

5- i can call international but cant put the conference code after asked for that followed by hash , the phone didn't recognize that its code not a number 

that is why local line vendor answer machine said this number is wrong please try another

6- plz find attached file 

[R0g22]

Ok, this is interesting. Call leg b/w the phone and CME negotiates "rtp-nte" and we receive digits with PT=101 but the CME does not forward the digits out to the PSTN.
First thing, can you remove "asymmetric payload full" command and then test please.

If it still does not resolve the issue, take a log for the following -

debug ccsip message
debug ccsip error
debug ccsip media
debug voip hpi all
debug voip dspapi all
debug voice cc inout
debug voip vtsp all
debug vpm signal

Make only a single call and collect a single log file with all of the logs enabled.

[amralrazzaz]

hi man 

i already  remove "asymmetric payload full" command and made single call but same issue it kicking me out from original call 

here you are the following log that you request :

please find attach

[amralrazzaz]

already attached log plz see

[amralrazzaz]

could you plz take a look on attached log

[R0g22]

I will check this out today.

[R0g22]

This one's strange, if I am not missing anything.

I see the DTMF being received but the DSP's never detect it/generate them and pass them over VTSP to be delivered out -

Jun 24 11:00:07.702: //17237/8ACAF1079174/DSPAPI/[0/1:1]/dsp_vq_stats:
Jun 24 11:00:10.394: s=VoIP d=DSP payload 0x65 ssrc 0xA95D989C sequence 0x6CD0 timestamp 0x72D638EF
Jun 24 11:00:10.394: <<<Rcv> Pt:101 Evt:4 Pkt:09 00 00
Jun 24 11:00:10.414: s=VoIP d=DSP payload 0x65 ssrc 0xA95D989C sequence 0x6CD2 timestamp 0x72D638EF
Jun 24 11:00:10.414: <<<Rcv> Pt:101 Evt:4 Pkt:09 00 A0
Jun 24 11:00:10.434: s=VoIP d=DSP payload 0x65 ssrc 0xA95D989C sequence 0x6CD4 timestamp 0x72D638EF
Jun 24 11:00:10.434: <<<Rcv> Pt:101 Evt:4 Pkt:09 01 40
Jun 24 11:00:10.454: s=VoIP d=DSP payload 0x65 ssrc 0xA95D989C sequence 0x6CD6 timestamp 0x72D638EF
Jun 24 11:00:10.454: <<<Rcv> Pt:101 Evt:4 Pkt:09 01 E0
Jun 24 11:00:10.474: s=VoIP d=DSP payload 0x65 ssrc 0xA95D989C sequence 0x6CD8 timestamp 0x72D638EF
Jun 24 11:00:10.474: <<<Rcv> Pt:101 Evt:4 Pkt:09 02 80

This is all I see. Payload is good and the events are correct. I should see something like -

Jun 24 10:59:48.170: //17237/8ACAF1079174/DSPAPI/[0/1:1]/dsp_voice_gen_dial_digit:
direction=1 count=13 type=0
[0] 2 components, Frequency - 941/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[0] 2 components, Frequency - 941/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[3] 2 components, Frequency - 697/1477(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[1] 2 components, Frequency - 697/1209(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[2] 2 components, Frequency - 697/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[0] 2 components, Frequency - 941/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[7] 2 components, Frequency - 852/1209(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[9] 2 components, Frequency - 852/1477(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[6] 2 components, Frequency - 770/1477(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[5] 2 components, Frequency - 770/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[3] 2 components, Frequency - 697/1477(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[6] 2 components, Frequency - 770/1477(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
[5] 2 components, Frequency - 770/1336(hz), Amplitude - 6544.6/6546.7(dBm0), On/Off time - 100/100(ms)
Jun 24 10:59:48.170: //17237/8ACAF1079174/HPI/[0/1:1]/hpi_voice_gen_dial_digit:

This is for when the international number is dialed. Digits are generated/detected correctly and relayed.

A couple of questions -
1. Is this an issue with International calls only ?
2. How about incoming calls, does DTMF work ?
3. What happens when you call from a SCCP phone, does DTMF work ?

If you haven't tested the above scenarios, please test them and let me know the result.

[amralrazzaz]

thanks a lot for your great support , 

A couple of questions -
1. Is this an issue with International calls only ? this issue happen when im joining meeting via phone after dialing it asking me to put the code followed with hash then after pressing hash its through me out of the call and the phone recognize the code followed with hash is another new dial number and vendor answer machine said wrong number plz do correct one 
2. How about incoming calls, does DTMF work ?  we didnt recv international calls before we only use to dial international number when need to join meetings  or normal calls 
3. What happens when you call from a SCCP phone, does DTMF work ? dont know 

DTMF i already enabled it on the voice port just as an option to try without knowledge about that i said maybe it will work 

[R0g22]

1. What I meant was, do you face any DTMF issues when dialing locally etc ? Try it to some local/national toll free numbers.
2. No need to receive an International call. You can test it with any call just to ensure that DTMF works incoming or not.
3. Test with a SCCP Phone to the same International number and see if it works or not.

[amralrazzaz]

1. What I meant was, do you face any DTMF issues when dialing locally etc ? Try it to some local/national toll free numbers. ( already tried free toll number with two type of phone sip 7821 and sccp 7945 but same issue 

2. No need to receive an International call. You can test it with any call just to ensure that DTMF works incoming or not.

3. Test with a SCCP Phone to the same International number and see if it works or not. (i tired already with sccp phone 7945 and same issue it kick me out from the original call once i type the digits followed with hash but the call still opening but no response )  i tried one free toll number and then inter the confrence code followed by hash but local vendor answer machine works and said wrong no. plz try another later .  ???

note : the firmware of 7945 phone is (sccp45.9-3-1-1sr1-1s) load file so maybe its old and need to update or its not effect ???

[R0g22]

Ok. I would suggest upgrading the IOS to a latest release possible and then testing it. If the issue still persists, open up a TAC case.

[amralrazzaz]

hi man just asking about upgrading the Cisco phone to cmterm-7945_7965-sccp.9-4-2-1SR3-1 

the load file on cisco phone already changed after upgrading to SCCP45.9-4-2SR3-1S  but boot load id still on tnp45.9-3-1-CR17.bin  so is it make any problem or its okay ? becuase load file is 9-4-1 and boot load is 9-3-1 ????

check attached 

[amralrazzaz]

hi man just asking about upgrading the Cisco phone to cmterm-7945_7965-sccp.9-4-2-1SR3-1 

the load file on cisco phone already changed after upgrading to SCCP45.9-4-2SR3-1S  but boot load id still on tnp45.9-3-1-CR17.bin  so is it make any problem or its okay ? becuase load file is 9-4-1 and boot load is 9-3-1 ????

check attached 

[amralrazzaz]

any update regarding my reply 

[R0g22]

What I was recommending was an IOS upgrade and not phone firmware upgraded. Issue does not seem to be with the phone itself since DTMF is being received.