cause 1 = 0x82A6 Network out of order - ISDN error

[BALAMURUGAN SINGARAM]

When we are try to make outgoing call, we are getting the below error :

cause 1 = 0x82A6 Network out of order

Incoming call there is no problem in the Same E1 PRI line, ISP saying there is no problem from thier side.

[Manish Prasad]

VOIP Interface binding in place ? Can you share your config ?

Thanks

Manish

[Nishant Savalia]

Which gateway protocol you are using ?

Please share your call flow topology?

Share your running config and "debug isdn q931" from your VG.

Regards,

Nishant Savalia

[BALAMURUGAN SINGARAM]

We are using h323 gateway. When I am using csim start the outgoing calls fails

ISA-VG1#un all

All possible debugging has been turned off

ISA-VG1#csim start 93XXX6306

csim: called number = 93XXX6306, loop count = 1 ping count = 0

csim err csimDisconnected recvd DISC cid(570049)

csim: loop = 1, failed = 1

csim: call attempted = 1, setup failed = 1, tone failed = 0

---------------------------

Router#sh gateway

H.323 ITU-T Version: 4.0   H323 Stack Version: 0.1

H.323 service is up

This gateway  is not registered to any gatekeeper

Alias list (CLI configured) is empty

Alias list (last RCF) is empty

-----------------

ISA-VG1#csim start 93XXX6306

csim: called number = 934466306, loop count = 1 ping count = 0

*Feb  5 13:06:47.949 UTC: ISDN Se0/3/0:15 Q931: Sending SETUP  callref = 0x3957

callID = 0xCE73 switch = primary-net5 interface = User

*Feb  5 13:06:47.953 UTC: ISDN Se0/3/0:15 Q931: TX -> SETUP pd = 8  callref = 0x

3957

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

        Called Party Number i = 0x80, '34XXX6306'

                Plan:Unknown, Type:Unknown

*Feb  5 13:06:48.049 UTC: ISDN Se0/3/0:15 Q931: RX <- SETUP_ACK pd = 8  callref

= 0xB957

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

csim err csimDisconnected recvd DISC cid(570048)

csim: loop = 1, failed = 1

csim: call attempted = 1, setup failed = 1, tone failed = 0

ISA-VG1#

*Feb  5 13:06:48.049 UTC: ISDN Se0/3/0:15 Q931: RX <- CALL_PROC pd = 8  callref

= 0xB957

        Progress Ind i = 0x8288 - In-band info or appropriate now available

*Feb  5 13:06:48.097 UTC: ISDN Se0/3/0:15 Q931: RX <- RELEASE pd = 8  callref =

0xB957

       Cause i = 0x82A6 - Network out of order

*Feb  5 13:06:48.097 UTC: ISDN Se0/3/0:15 Q931: TX -> RELEASE_COMP pd = 8  callr

ef = 0x3957

Incoming calls are perefect, Please let me know the problem is from ISP Side ?

[Nishant Savalia]

From the debug it seems that problem is from ISP side because they are sending disconnect message.

But before that make sure from your side that all the information sent from your side in "call setup message" is correct .

And as you are receiving cause code " Network out of order" which probably is the issue from ISP side.

Also test by dialing some other number, if you are receiving this cause code for all the calls.

Regards,

Nishant Savalia

[BALAMURUGAN SINGARAM]

Please let me know how to check Call setup message is correct ?

[Nishant Savalia]

To check the call setup message, three basic things you have to keep in mind

1). Calling & Called party required digits

2). Calling & Called party plan type

3). Channel number to which call is sent.

Regards,

Nishant Savalia

[AbteenZ]

I had the same issue and voip interface binding was the fix for it.

Thanks,

[Suresh Subramanian]

Could you please post the complete 'debug isdn q931' logs for a test call?

cause 1 = 0x82A6 Network out of order

Cause Code Origination Point: 82—the public network near the local user (local telco switch)

A6

Network out of order

The destination is not reachable because of a network                 malfunction. The condition can last for an extended period. An immediate                 attempt to reconnect will probably fail.               If you use a long distance carrier, try to use a Presubscribed                 Inter-exchange Carrier (PIC). For example, you can use a 10-10-xyz carrier. A                 PIC enables you to verify whether the problem lies with the long distance                 carrier.

ISDN Diconnect Cause codes URL for your reference:

http://www.cisco.com/en/US/tech/tk801/tk379/technologies_tech_note09186a008012e95f.shtml

If you receive this disconnect cause: cause 1 = 0x82A6 from Provider, then you should provide the isdn logs to them and ask them to verify it again on why they are disconnecting the call.

Please rate all the useful posts

[Thiago Almeida]

It is a Network problem!! Check the network connect and the dial-peer voip IP Address.

Regards,

Thiago Almeida