CCX on C220 TRC#2 Queue question

[RICHARD MESSINGER]

we are about to upgrade customer from standalone MCS servers to UC on UCS using a C220 TRC #2 configuration since theey are less than a 1000 user environment and less than 100 agents in their call center.

But they have a lot of queues.  There used to be a restriction on the number of queues that you could have with a 100 agent stand alone server.  Is that still the case?

We probably need less than 50 queues but more than 25.  Since there is a single OVA for this configuration, is there a problem?

Thanks.

[Chris Deren]

Have you looked at this:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/design/UCCX_BK_UD5B347F_00_uccx-solution-reference-network-design_appendix_0111.html

it does not show which class is C220, but it is a replacement of C200 so to be on safe side I would go with that which would limit you to 25 CSQs, though since CPU is quite beefier I would venture go guess is it more like the C210 which would allow for 150 CSQs. You might want to open PDI case to see if this server is classified as 2 or 4/5 server class to get a definite answer.

HTHm

Chris