CDR 10021 There are no matching records

[bluesea2010]

Hi,

I am getting the CDR error  like below 

10021 There are no matching records

Verified under service parameters  , cdr flag enabled True

Please help

CUCM 11.5 

Thanks

[Jonathan Schulenberg]

You must enable CDR on each cluster node that is running the CallManager service; that Service Parameter is not cluster-wide.

[bluesea2010]

hi,

yes enabled on both node . I have only both node 

Thanks

[Jonathan Schulenberg]

Is CAR loading the CDR flat files generated by CCM?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_5_1/Car/cucm_b_cdr-analysis-reporting-admin-guide-1251/cucm_b_cdr-analysis-reporting-admin-guide-1251_chapter_011110.html

[bluesea2010]

Hi,
Is CAR loading the CDR flat files generated by CCM?

How to verify this ?

CDR load is enabled ,under scheduler daily weekly monthly  are set 

This is what i got  in event log 

Jobs : CDR Load
Status: Complete;In Progress;Interrupted;Unsuccessful;Scheduled
From Time: Jul 1, 2020 00:00:00    To Time: Jul 6, 2020 10:29:39

Sl No Jobs Start Time End Time Status Date
1 CDR Load Jul 1, 2020 20:45:06 Jul 2, 2020 20:45:09 Complete Jul 1, 2020
2 CDR Load Jul 2, 2020 20:45:09 Jul 3, 2020 20:45:05 Complete Jul 2, 2020
3 CDR Load Jul 3, 2020 20:45:05 Jul 4, 2020 20:45:08 Complete Jul 3, 2020
4 CDR Load Jul 4, 2020 20:45:08 Jul 5, 2020 20:45:03 Complete Jul 4, 2020
CDR Load Jul 5, 2020 20:45:03 _ In Progress Jul 5, 2020
Thanks

[bluesea2010]

Hi,
Restarting the service will help ? Any pros and cons in restarting .
If no What services need to be restarted and How can I do that in gui
Thanks

[bluesea2010]

Hi @Jonathan Schulenberg 

Please  help 

Thanks

[MothiJeyaraj8733]

Did you got it fixed? I am having same issue after the Call manager is upgraded to 12.5.1 SU8a from 11.5.1 SU7.

Rebooted the publisher and checked the CDR enabled flag on all servers and restarted the related CDR services

[bluesea2010]

it was certificate issue for me