CDR DETAIL ON MEDIA INFORMATION

[Siva chinap]

Hi All,

I am trying to get the information on outbound calls , when i analyse the CDR Detail Media information  Org Pkts recieved  and Destination Pkts recieved showing null... Attached screenshot for reference.

[Aaron Harrison]

hi

In your CDR load settings in CAR, uncheck 'CDR only' - this allows CMRs to be loaded also. It's the worst named checkbox in Cisco history... 'enable CMR' would have been better.

Bear in mind that you will still see null for some source/destinations, e.g. some types of gateway.

Aaron

[Siva chinap]

Dear Aaron,

Thanks for your prompt response,

After unchecking CDR , still we are facing the same issue. It's not getting updated.

[hsood]

Hi Siva,

Is the call going out via a SIP trunk?

If it is so, then the calls would not have the CMR data unless the SIP BYE message has the details like "packets received" and "packets sent" which only few providers support.

Regards,

Hitesh

[Siva chinap]

Dear Hitesh,

Calls are going through H.323 Gateways.We are not using any SIP Trunk in our deployment.

[erikasasaki]

Hello,

If your originating device is a SIP endpoint, there is a bug for this that CMR information is not being updated accurately.

CSCub07733

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub07733/?referring_site=bugquickviewredir

No workaround or known fixed release has been provided on that bug at this time.

SCCP endpoints are not affected by this bug.

[Siva chinap]

Dear Eadsasaki,

Thanks for your prompt response,

We are using SIP endpoint CP 8841 and 8851 phone models. We are not using any SIP trunk, We are using H.323 Gateway. Stil will this work or not?

[erikasasaki · Accepted solution]

If you read the bug notes, It doesn't work if you are using SIP endpoints (this includes any model of phone that you register with SIP).

If you use older phone models, or any phone that uses SCCP to register, then it will work.

[Siva chinap]

Thanks Ead,

It's very much useful information.