08-27-2011 09:31 AM - edited 03-16-2019 06:42 AM
Hello,
I have problem with the call record in CDR.
When I make a report by extension number, displayed only outgoing calls, incoming calls are not included in the report.
Can you help?. I appreciate your help.
I have configured the Cisco Call Manager version 6, as follow:
1.- System / Service Parameter
System:
1.1 CDR Enabled Flag: true
1.2 CDR Log Call whit Zero Duration Flag: true
2. Cisco Unified Serviceability >> Tool >> Service Activation
2.1 Server Publisher
CDR Service
Cisco SOAP : Activated
Cisco CAR Web Service : Activated
3. Cisco Unified Serviceability >> Tool >> Control Center - Features Service
3.1 Server Publisher
CDR Service
Cisco SOAP : Started
Cisco CAR Web Service : Started
4. Cisco Unified Serviceability >> Tool >> Control Center - Network Service
4.1 Server Publisher
Cisco CDR Repository Manager : running
Cisco CDR Agent: running
Cisco CAR Scheduler: running
08-27-2011 03:34 PM
Ricardo:
Regarding this old post:
https://supportforums.cisco.com/thread/2054465
Make sure CDR services are running and enable the CUCM service parameter 'CDR Enabled Flag' in ALL servers you want to get info from.
There are no parameters for internal vs external calls, either you have CDR enabled or not.
Rad Baver
08-28-2011 04:39 PM
I agree, but when I analyze the CDR report, I can see only the outgoing calls from a directory-number, I can not see incoming calls to this phone.
About the CDR Enable Flag parameter setting, it is enabled on both servers.
1.- System / Service Parameter
System:
1.1 CDR Enabled Flag: true
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