10-03-2019 07:18 AM
I have
10-03-2019 06:26 PM - edited 10-03-2019 06:28 PM
Hi,
As per my knowledge about Cisco UC licensing, even if 90-days evaluation or grace period is expired, the system will operate except MACD functionality. In your case, if correct address is configured in CER and if CER is sending correct ELIN number to the Service Provider, then you need to check with Service Provider about their ALI database.
10-03-2019 07:46 PM
so what is the purpose of the licenses what do they do, make work or not work?
10-04-2019 05:20 AM - edited 10-04-2019 05:20 AM
The valid licenses will give you full feature functionality including Move, Add, Changes and Delete (MACD). Take your case, because your licenses are expired on CER, the Phone tracking engine is stopped. This means that CER will not track any new phones on the network, it will not track whether the phone is at same location or moved to another location, you will not able able to perform any MACD operations, plus if you do not have valid licenses you will not be able to open support case with Cisco TAC.
10-04-2019 06:38 AM
I would imagine you're not going to be able to get TAC support on an application with an expired license.
10-07-2019 09:52 AM - edited 10-07-2019 10:34 AM
Well that depends on what part of the CER license covers, it shows an address to the dispatcher it just isn't the correct address information. I thought it just covered phone tracking as in being able locate a phone on what switch and what port
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