ā04-20-2017 09:37 AM - edited ā03-17-2019 10:07 AM
Hi
i have an issue
i have CUCM 11.5, R2901 and 7811 ip phone
when i configure CFA to external phone number (SIP Provider) and place call from external phone the call is connecting but no audio
but when place call fron internal phone the call work well
can you help me
thank
ā04-20-2017 11:11 AM
Hi,
can you confirm that you have the following configured in your CUBE:
voice service voip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
ā04-20-2017 11:22 AM
hi
yes it is configured
voice service voip
ip address trusted list
ipv4 192.168.10.200
no ip address trusted authenticate
mode border-element
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
rel1xx disable
header-passing
error-passthru
early-offer forced
midcall-signaling passthru
g729 annexb-all
sip-profiles inbound
sip-profiles 1
sip-profiles 2 inbound
ā04-22-2017 04:23 PM
Hi,
Can you please share the output of debug ccsip mess from CUBE during call transfer. Also, please share the output of sh call activ vo br
ā04-27-2017 09:36 AM
Hello everybody,
I will take over my colleague M Slimani from now on.
You'll find enclosed a call trace.
192.168.2.200 is cucm (vlan voice 2)
192.168.2.254 is cube lan side
192.168.3.254 is cube wan side
There are 2 sip trunks and one sip line :
sip line : 00339XXXXXX40@sip3.ovh.fr
trunk1 : 00331XXXXXX79@siptrunk.ovh.net
trunk2 : 00331XXXXXX58@siptrunk.ovh.net
External Calling number (mobile phone) is : 0698XXXXXX
Called number is : 01XXXXXX71
Internal number for Called number is : 1001
1001 is FwAll to External number (mobile phone) : 0637XXXXXX
Thank you very much
ā04-20-2017 09:45 PM
can you do a call trace of such a failing call and add to the case, I am guessing this is eiiither a codec mismatch or a routing issue.
Please rate if useful
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