Change in agent's peripheralnumber...

[jackmach33]

We have a call agent who's AgentID/peripheralnumber was accidentally changed to a supervisors. We have changed it back, deleted the agent account and re-added it with a new peripheral ID, but the agent keeps getting the supervisor desktop view when logging in. Anyone ever seen anything like that before?

[htarra]

After changing the Agent ID or peripheral number you need to cycle the PG.

[jackmach33]

htarra,

thanks for the reply. We tried that already, the problem still is happening.