changes made in publisher not reflecting on Cisco 7962 phone

[Mavinktul]

Hi Everyone,

                   After adding an intercom to an existing phone on publisher, apply config and reset was completed - however this intercom line is not reflecting on Cisco 7962 phone line 5 where it was added. Please suggest

CUCM version - 7.1.5.33900-10

Thanks

[Ayodeji Okanlawon]

Atul,

What is the phone button template configured on the phone? Is it the default two-line DN template?

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[Mavinktul]

Hi Aokanlawon,

This issue has been resolved, the problem was - incorrect phone mac address was defined under the 'Default Activated Device' field under the intercom directory number

Thanks for your help