Showing results for 
Search instead for 
Did you mean: 

Changing schedule in Unity Connection

Fred Rawlings
Level 1
Level 1

How can I go about changing the schedule in Unity so that whenever one of the helpdesk users sign into the call agent, calls will immdiately go to him/her? Right now with the current setup, the calls coming into the helpdesk before 7am are sent to the helpdesk voicemail, so I'm trying to set it up to where calls are answered whenever there's a helpdesk person signed in on "ready" and when no one in the helpdesk is signed on, the calls goes to their helpdesk voicemail as usual.I trie editing the hours in the helpdesk, but that didn't work, is that the wrong section to make the change? Thanks in advance for any suggestions

5 Replies 5

Chris Deren
Hall of Fame
Hall of Fame

Since you are talking about "ready" state is there contact center appli