Cisco 6961 Handset Hook

[jzangmeister]

I've searched google for it, and now I turn to the Cisco support forums in search of a replacement part for the handset hook.  The hook that holds the handset in place on our 6961 phones is getting broken or lost.  I can't seem to find a Cisco part to replace the hook when it's lost or broken and it seems like a shame to have to buy another phone just to replace that little plastic part.  Does anyone know if a replacement handset hook exists?  It's the little tab you can flip around on the receiver to hold the handset against the phone.  Thanks in advance for any help!

[Jorge Armijo]

I don't think you can replace that, in fact, most of the times for any kind of broken phone part, you have to RMA the whole phone.

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Jorge Armijo

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[Jonathan Schulenberg · Accepted solution]

Reach out to your Cisco AM; they can ask the Product Manager about options. I have heard rumors of other non-existant parts (e.g. stickers for 7900 phones) being available from manufacturing in bulk quantities.

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[jzangmeister]

I reached out to my Cisco account team, and they put me in touch with a product specialist.  The specialist was able to get a bag of 50 handset hooks shipped to me.